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- Tasks: Provide top-notch technical support in a fast-paced trading environment.
- Company: Join a leading global hedge fund managing over $10bn in assets.
- Benefits: Gain valuable experience and develop your technical skills while working with a dynamic team.
- Why this job: Be the go-to tech guru in a thriving financial hub, making a real impact.
- Qualifications: 3+ years of experience, strong Microsoft skills, and a knack for customer service.
- Other info: Opportunity to work with cutting-edge financial software and collaborate globally.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading global hedge fund, is seeking a highly motivated Desktop Support Analyst to join their growing global systems team in London. The firm has experienced significant growth over the past 15 years and now manages assets exceeding $10bn, with a presence in key global financial hubs.
As a Desktop Support Analyst, you will be the primary point of contact for all technical support queries from the London user base and will support other offices globally. This role offers the opportunity to develop your technical skill set while providing essential support in a fast-paced trading environment.
Key Responsibilities:- Provide technical support for a broad range of financial software and tools, with an emphasis on troubleshooting and delivering excellent customer service.
- Serve as the first point of contact for all technical support issues within the London office.
- Collaborate with various teams across the organization to resolve issues and improve workflows.
- Participate in project work and contribute to the development of internal systems and processes.
- Support and maintain workstations, including hardware break/fix, desk setups, and software installations.
- Manage market data applications such as Bloomberg, ensuring optimal performance and troubleshooting when needed.
- 3+ years of relevant commercial experience, ideally in a similar industry.
- VMWare Horizon Experience.
- Strong understanding of Microsoft operating systems (Windows 10/11) and Microsoft Office applications, especially Excel & Outlook, SharePoint & OneDrive.
- Experience supporting market data applications (e.g., Bloomberg).
- Proficiency in PowerShell scripting is highly advantageous.
- Basic understanding of TCP/IP and networking stack.
- Experience with hardware troubleshooting and workstation setups.
- Ability to prioritize and manage multiple tasks in a fast-paced, constantly changing environment.
- Excellent customer service skills and the ability to communicate with users at all technical levels.
- Strong team player who can work autonomously and thrive in a dynamic environment.
- Awareness of cybersecurity best practices.
Apply now by following the link below or send your resume directly to thalia.spolander@mondrian-alpha.com
Desktop Support Analyst - Multi-Billion Hedge Fund - London employer: Mondrian Alpha
Contact Detail:
Mondrian Alpha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst - Multi-Billion Hedge Fund - London
✨Tip Number 1
Familiarise yourself with the specific financial software and tools mentioned in the job description, especially Bloomberg. Having hands-on experience or knowledge about these applications will give you an edge during interviews.
✨Tip Number 2
Brush up on your technical troubleshooting skills, particularly with Microsoft operating systems and VMWare Horizon. Be prepared to discuss real-life scenarios where you've successfully resolved technical issues.
✨Tip Number 3
Showcase your customer service skills by preparing examples of how you've effectively communicated with users at various technical levels. This is crucial for a role that involves direct user support.
✨Tip Number 4
Network with professionals in the finance and tech sectors, especially those who work in hedge funds. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Desktop Support Analyst - Multi-Billion Hedge Fund - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in desktop support and technical troubleshooting. Emphasise your familiarity with financial software and tools, as well as any experience with market data applications like Bloomberg.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of the fast-paced trading environment. Mention specific skills such as VMWare Horizon experience and PowerShell scripting to demonstrate your fit for the position.
Highlight Customer Service Skills: Since excellent customer service is crucial for this role, provide examples in your application that illustrate your ability to communicate effectively with users at all technical levels and resolve issues promptly.
Showcase Team Collaboration: Mention any past experiences where you collaborated with different teams to resolve technical issues or improve workflows. This will show your ability to work well in a team-oriented environment, which is essential for this position.
How to prepare for a job interview at Mondrian Alpha
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft operating systems, especially Windows 10/11, and any relevant software tools. Highlight your familiarity with VMWare Horizon and market data applications like Bloomberg, as these are crucial for the role.
✨Demonstrate Customer Service Excellence
Since this role involves direct interaction with users, emphasise your customer service skills. Share examples of how you've successfully resolved technical issues while maintaining a positive user experience.
✨Prepare for Troubleshooting Scenarios
Expect to be asked about troubleshooting processes. Prepare to walk through how you would approach common technical issues, particularly those related to hardware and software installations, to showcase your problem-solving abilities.
✨Emphasise Team Collaboration
This position requires collaboration with various teams. Be ready to discuss your experience working in team settings, how you communicate with colleagues, and how you contribute to improving workflows within a dynamic environment.
