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- Tasks: Manage customer calls, process orders, and resolve issues with a focus on excellent service.
- Company: Join a dynamic team in Birmingham dedicated to customer satisfaction.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Opportunity to step up as Customer Services Manager when needed.
- Why this job: Be the voice of our company and make a real difference for customers every day.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 25000 - 30000 £ per year.
Your Mission:
- Managing incoming calls for orders or routing to appropriate person.
- Quoting new work from all new enquiries we receive.
- Placing new orders from above once received – In-turn raising work for factory production.
- Logging customer stock for delivery from call off orders received – checking remaining stock levels.
- Requoting – and reordering for new stock to be made.
- Sole responsibility for aged stock on a day-to-day basis and reporting to the Sales Director as required.
- Contacting customers to arrange and schedule deliveries / update or amend as necessary.
- Liaise with Transport Team to ensure orders are scheduled and delivered.
- Taking ownership for customer issues and complaints identifying root causes and resolving / this includes issues that can be both production and delivery related.
- Add new - Update/amend current customer details.
- Work with Accounts to ensure order/price queries are resolved.
- Manage and prioritise orders inbox.
- Provide support and guidance to all Sales Team Members including our Sales Representatives.
- Other general office duties relating to manufactured work.
- Stand in for Customer Services Manager when needed.
Your Profile:
- Ability to plan and prioritise.
- Fluent English.
- Excellent communication skills (including telephone).
- Strong organisational skills.
- High attention to detail.
- Previous customer services experience.
- Ability to multi-task and meet deadlines.
Location: Birmingham, UK
Appointments will be made in line with our Employment Equity Plan. The above advert has minimum requirements listed; however, Management reserves the right to use additional/relevant information as criteria for shortlisting.
Customer Services Executive employer: Mondi plc
Contact Detail:
Mondi plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Executive
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you get that interview, you can show them you're not just another candidate – you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since the role involves managing incoming calls, try role-playing with a friend or family member. This will help you feel more confident and ready to tackle any customer queries that come your way.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and might even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Services Executive. Highlight your previous experience in customer service, especially any roles where you managed orders or dealt with complaints. We want to see how your skills match our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past that demonstrate your organisational skills and ability to handle customer issues. We love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent English skills. Whether it's in your CV or cover letter, clear and concise language will show us you can communicate effectively, just like we need you to do in the job.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly. Plus, it shows us you're tech-savvy, which is a bonus in this digital age!
How to prepare for a job interview at Mondi plc
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in relation to managing orders and handling complaints. Brush up on common scenarios you might face in the role, like dealing with stock issues or scheduling deliveries.
✨Show Off Your Communication Skills
Since this role involves a lot of phone work, practice your telephone etiquette. Be clear, concise, and friendly. You might even want to do a mock call with a friend to get comfortable with how you present yourself over the phone.
✨Demonstrate Your Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or prioritised workloads in previous roles. This could be anything from handling a busy inbox to coordinating with different teams – show them you can juggle it all!
✨Be Ready to Problem-Solve
Think of specific instances where you've resolved customer issues or improved processes. Highlight your ability to identify root causes and come up with effective solutions, as this will show you're proactive and capable of taking ownership.