At a Glance
- Tasks: Manage customer calls, process orders, and resolve issues with a focus on excellent service.
- Company: Join a dynamic team in Birmingham dedicated to customer satisfaction.
- Benefits: Competitive pay, supportive environment, and opportunities for growth.
- Other info: Opportunity to step up as Customer Services Manager when needed.
- Why this job: Be the voice of our company and make a real difference for customers every day.
- Qualifications: Strong communication skills and previous customer service experience required.
The predicted salary is between 25000 - 30000 € per year.
Your Mission:
- Managing incoming calls for orders or routing to appropriate person.
- Quoting new work from all new enquiries we receive.
- Placing new orders from above once received – In-turn raising work for factory production.
- Logging customer stock for delivery from call off orders received – checking remaining stock levels.
- Requoting – and reordering for new stock to be made.
- Sole responsibility for aged stock on a day-to-day basis and reporting to the Sales Director as required.
- Contacting customers to arrange and schedule deliveries / update or amend as necessary.
- Liaise with Transport Team to ensure orders are scheduled and delivered.
- Taking ownership for customer issues and complaints identifying root causes and resolving / this includes issues that can be both production and delivery related.
- Add new - Update/amend current customer details.
- Work with Accounts to ensure order/price queries are resolved.
- Manage and prioritise orders inbox.
- Provide support and guidance to all Sales Team Members including our Sales Representatives.
- Other general office duties relating to manufactured work.
- Stand in for Customer Services Manager when needed.
Your Profile:
- Ability to plan and prioritise.
- Fluent English.
- Excellent communication skills (including telephone).
- Strong organisational skills.
- High attention to detail.
- Previous customer services experience.
- Ability to multi-task and meet deadlines.
Location: Birmingham, UK
Appointments will be made in line with our Employment Equity Plan. The above advert has minimum requirements listed; however, Management reserves the right to use additional/relevant information as criteria for shortlisting.
Customer Services Executive in Birmingham employer: Mondi plc
As a Customer Services Executive in Birmingham, you will thrive in a dynamic work environment that prioritises employee growth and development. Our company fosters a collaborative culture where your contributions are valued, and we offer comprehensive training and support to help you excel in your role. With a focus on work-life balance and a commitment to diversity, we ensure that every team member feels empowered and engaged in their work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Birmingham
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls, make sure you're comfortable speaking clearly and confidently. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you'd handle complaints or tricky situations. Having a few examples ready can really impress during interviews!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Services Executive in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Services Executive. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with our mission. Keep it friendly and professional, just like we do at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your excellent English skills. Whether it's in your CV or cover letter, clarity and professionalism are key. We love a good chat, so let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter family!
How to prepare for a job interview at Mondi plc
✨Know Your Customer Service Basics
Brush up on your customer service principles. Be ready to discuss how you handle difficult customers, manage complaints, and ensure satisfaction. Think of specific examples from your past experience that showcase your skills.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational abilities, prepare to talk about how you prioritise tasks. You might want to share a time when you successfully managed multiple orders or resolved issues under pressure.
✨Familiarise Yourself with the Company
Research the company’s products and services. Understanding their operations will help you answer questions more effectively and show your genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions!
✨Practice Your Communication Skills
As excellent communication is key for this position, practice articulating your thoughts clearly. Consider doing mock interviews with a friend or family member to refine your telephone etiquette and ensure you come across as confident and professional.
