At a Glance
- Tasks: Manage customer calls, process orders, and resolve issues with a focus on excellent service.
- Company: Join a diverse team at Mondi, committed to innovation and inclusivity.
- Benefits: Enjoy health benefits, meal discounts, and convenient transport options.
- Other info: Opportunity for growth and to stand in for the Customer Services Manager.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Strong communication, organisational skills, and previous customer service experience required.
The predicted salary is between 25000 - 30000 € per year.
Responsibilities
- Managing incoming calls for orders or routing to appropriate person.
- Quoting new work from all new enquiries we receive.
- Placing new orders from above once received – In-turn raising work for factory production.
- Logging customer stock for delivery from call off orders received – checking remaining stock levels.
- Requoting – and reordering for new stock to be made.
- Sole responsibility for aged stock on a day-to-day basis and reporting to the Sales Director as required.
- Contacting customers to arrange and schedule deliveries / update or amend as necessary.
- Liaise with Transport Team to ensure orders are scheduled and delivered.
- Taking ownership for customer issues and complaints identifying root causes and resolving / this includes issues that can be both production and delivery related.
- Update/amend current customer details.
- Work with Accounts to ensure order/price queries are resolved.
- Manage and prioritise orders inbox.
- Provide support and guidance to all Sales Team Members including our Sales Representatives.
- Other general office duties relating to manufactured work.
- Stand in for Customer Services Manager when needed.
Qualifications
- Ability to plan and prioritise.
- Fluent English.
- Excellent communication skills (including telephone).
- Strong organisational skills.
- High attention to detail.
- Previous customer services experience.
- Ability to multi-task and meet deadlines.
Location Birmingham, UK
Benefits
- Cafeteria
- Health benefits
- Meal discounts
- Parking
- Public transportation nearby
Equal Opportunities
Our strength lies in our diversity. We are dedicated to creating a team that reflects the diversity of the world we operate in. We encourage applications from traditionally underrepresented groups, including women, visible minorities, LGBTQI+ individuals, and people with disabilities. Even if you don't meet all the listed qualifications, we still want to hear from you. We believe in your potential and are committed to supporting you as you grow and learn at Mondi. If you need any accommodations during the recruitment process, please reach out to the contact person listed above. Appointments will be made in line with our Employment Equity Plan. The above advert has minimum requirements listed; however, Management reserves the right to use additional/relevant information as criteria for shortlisting.
Customer Services Executive in Birmingham employer: Mondi Group
At Mondi, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Birmingham that fosters diversity and inclusion. Our commitment to employee growth is evident through comprehensive training and support, alongside attractive benefits such as health coverage, meal discounts, and convenient transport options. Join us to be part of a team that values your potential and encourages you to thrive in a meaningful role.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Birmingham
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention something specific about us that excites you.
✨Tip Number 2
Practice your phone skills! Since you'll be managing calls, make sure you're comfortable speaking clearly and confidently. Try role-playing with a friend to nail down your communication style.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or prioritised orders in the past. This will help us see how you can handle the fast-paced environment.
✨Tip Number 4
Be ready to tackle customer issues! Think of times you've resolved complaints or improved customer satisfaction. We love candidates who take ownership and can demonstrate problem-solving skills.
We think you need these skills to ace Customer Services Executive in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service. We want to see how your skills match the responsibilities listed in the job description, so don’t hold back!
Show Off Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We love a good story, so feel free to share examples of how you've effectively handled customer issues in the past.
Highlight Your Organisational Skills:We’re looking for someone who can juggle multiple tasks, so be sure to mention any experience you have with prioritising and managing workloads. A well-structured application will show us you’ve got what it takes!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Mondi Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Services Executive. Familiarise yourself with managing calls, quoting new work, and liaising with different teams. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. Prepare examples of how you've effectively handled customer issues or complaints in the past. This will demonstrate your ability to take ownership and resolve problems efficiently.
✨Demonstrate Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple responsibilities. You might want to share specific strategies or tools you use to stay organised, especially when dealing with orders and stock levels. This will highlight your attention to detail and ability to meet deadlines.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
