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- Tasks: Support order fulfilment and logistics to ensure smooth operations over the weekend.
- Company: Join Mondelฤz International, a leader in the snacking industry with a mission to innovate.
- Benefits: Enjoy hybrid working options and gain valuable experience in a dynamic environment.
- Why this job: Be part of a team that drives efficiency and customer satisfaction while enhancing your skills.
- Qualifications: Strong analytical skills and a passion for problem-solving are essential; logistics experience is a plus.
- Other info: Flexible hours from Friday to Monday, with opportunities for growth and development.
The predicted salary is between 24000 - 36000 ยฃ per year.
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Join to apply for the Weekend Working Specialist – Customer Service & Logistics role at Mondelēz International
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Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
As part of the Weekend working team you will support strong service delivery through proactively working on order fulfilment, customer collaboration and network & logistics including stock deployment – supporting operational delivery of up to 16k orders annually, 15% of UK annual turn over.
Job Description
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Possible.
As part of the Weekend working team you will support strong service delivery through proactively working on order fulfilment, customer collaboration and network & logistics including stock deployment – supporting operational delivery of up to 16k orders annually, 15% of UK annual turn over.
Working in a dynamic environment, you will ensure timely and accurate execution of operational tasks to facilitate effective decision-making and seamless progress through our supply chain processes. This includes managing the complete order lifecycle from receipt to delivery, optimizing order fulfilment processes, and enhancing route-to-market and operational efficiencies within stock deployment, transport and warehousing functions.
With a growth mindset you will work to improve availability, KPIs, cost, efficiency and service as well as supporting best practice across people, processes, and tools to deliver improved performance (CI).
How You Will Contribute
You will:
- You will ensure business continuity through weekend working practises to deliver business KPI’s (service 97.5%+, commercial targets, vehicle utilisation, case pick etc) through balancing supply constraints through to outbound delivery, ensuring optimal efficiency.
- Working across Order fulfilment, Customer collaboration and Logistics you will work as part of a team responsible for E2E operational delivery, whilst balancing business requirements and priorities across departments. You will work flexibly between the below departments (not all at the same time).
- Logistics: Ensure efficient transmission of customer orders to warehouse and transport management systems, adhering to lead times and deadlines. As a central point of contact across the network (incl. factory, warehouse, co-packing, co-manufacturers) the role is accountable for capacity management in our warehouses. Additionally, the role manages proactive and cost-efficient stock deployment between DC’s based on customer demand, minimizing stock movements and to protect service.
- Order Fulfilment: You will work to ensure optimal product availability to fulfil customer orders in consideration of allocations, lead times, customer and audit requirements. With information provided by demand management, you will be accountable for effective allocation decisions in periods of supply constraint and a point of escalation for operational issues impacting service and cost.
- Customer Collaboration: Ensure accurate order placement, stock confirmation and planning ensuring process conformance and timeliness to support supply chain efficiencies. Managing bespoke customer requirements including load building, alongside effective communication to optimise on shelf availability for customers. Central POC for external customers
- You will play a key role in contingency processes; ensuring all issues are escalated efficiently to drive resolution and manage effective communication plans to stakeholders.
- You will build effective collaborative relationships with internal and external stakeholders including Customer Collaboration, Demand & Fulfilment, Manufacturing, Hauliers and Warehouses.
- Support the business agenda for the Continuous Improvement, aligned to CS&L priorities whilst ensuring compliance of processes with internal and external standards.
What You Will Bring
A desire to drive your future and accelerate your career and the following experience and knowledge:
- Strong numerical, analytical and logical reasoning skills
- Problem solving ability to drive quick and effective resolution
- Ability to work independently, under pressure to strict deadlines.
- Agility to navigate ambiguity, prioritise and make decisions supporting business needs.
- Strong communication skills internally and externally.
- Good knowledge of FMCG supply chain & logistics processes
- High-level of SAP competence (preferred)
- Microsoft office applications including excel.
- Experience in logistics environment including transport, warehousing and systems (preferred).
More About This Role
What you need to know about this position:
**Weekend working including Friday and Monday**
28.8 hours – Friday to Monday – working hours may vary between 7am and 5pm
What extra ingredients you will bring:
Education / Certifications:
Job specific requirements:
Hybrid working – Friday and Monday onsite in Bournville. Saturday and Sunday option to Work from Home
Travel requirements:
N/A
Work schedule:
100%
Relocation Support Available?
No Relocation support available
Business Unit Summary
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our succes
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Excited to grow your career?
We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITER
Job Type
Regular
Order Management (OTB)
Customer Service & Logistics
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Administrative
-
Industries
Food and Beverage Manufacturing, Food and Beverage Services, and Manufacturing
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Weekend Working Specialist - Customer Service & Logistics employer: Mondelēz International
Contact Detail:
Mondelēz International Recruiting Team
StudySmarter Expert Advice ๐คซ
We think this is how you could land Weekend Working Specialist - Customer Service & Logistics
โจTip Number 1
Familiarise yourself with the FMCG supply chain and logistics processes. Understanding how order fulfilment, customer collaboration, and stock deployment work will give you a significant edge in discussions during interviews.
โจTip Number 2
Highlight your problem-solving skills by preparing examples of how you've effectively resolved issues in previous roles. This is crucial for demonstrating your ability to handle the dynamic environment at Mondelฤz International.
โจTip Number 3
Showcase your communication skills by preparing to discuss how you've built relationships with both internal and external stakeholders. This role requires collaboration across various departments, so being able to articulate your experience is key.
โจTip Number 4
Be ready to discuss your experience with SAP and Microsoft Office applications, particularly Excel. Proficiency in these tools is preferred, and demonstrating your competence can set you apart from other candidates.
We think you need these skills to ace Weekend Working Specialist - Customer Service & Logistics
Some tips for your application ๐ซก
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and logistics. Emphasise any roles where you've managed order fulfilment or collaborated with customers, as these are key aspects of the job.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific skills that align with the job description, such as problem-solving abilities and experience in FMCG supply chain processes.
Highlight Relevant Skills: Focus on showcasing your numerical, analytical, and communication skills. Provide examples of how you've used these skills in previous roles to improve efficiency or resolve issues.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a logistics role.
How to prepare for a job interview at Mondelēz International
โจUnderstand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Be prepared to discuss how your skills and experiences align with the requirements, especially in areas like order fulfilment and customer collaboration.
โจShowcase Your Problem-Solving Skills
Since the role involves managing operational issues, be ready to share examples of how you've effectively resolved problems in previous positions. Highlight your analytical skills and ability to make quick decisions under pressure.
โจDemonstrate Strong Communication Abilities
Effective communication is crucial for this position. Prepare to discuss how you've successfully collaborated with various stakeholders in the past, and be ready to explain how you would manage customer expectations and internal communications.
โจFamiliarise Yourself with FMCG Logistics
Brush up on your knowledge of FMCG supply chain processes and logistics. Being able to speak confidently about these topics will show your enthusiasm for the industry and your readiness to contribute to the team.
