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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service in an automotive setting.
- Company: Join a reputable family-owned main dealership in Maidstone, Kent.
- Benefits: Enjoy a competitive salary with bonuses and career development opportunities.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Experience in a similar role and strong leadership skills are essential.
- Other info: Access exclusive job opportunities and expert recruitment support.
The predicted salary is between 28000 - 42000 £ per year.
Established Family-Owned Main Dealer
Based in Maidstone, Kent
Circa £35k Basic Salary + Bonus (£45k OTE)
Leading front of house reception team of four advisors
This dynamic opportunity is perfect for individuals looking to enhance their career within a thriving automotive environment.
The Service Reception Team Leader will play a pivotal role in ensuring exceptional customer service experiences while managing the service reception team effectively. If you have experience in a similar role and possess a passion for the automotive industry, this might be the perfect fit for you!
Key Responsibilities:
- Lead and manage the day-to-day operations of the service reception team.
- Ensure high levels of customer satisfaction by providing professional and courteous service.
- Oversee appointment scheduling and workflow management within the service department.
- Train and develop team members to enhance their skills and promote career growth.
- Resolve customer inquiries or issues in a timely and efficient manner.
- Collaborate with management to implement best practices and improve service efficiency.
- Maintain accurate records of customer interactions and service transactions.
Skills & Experience Required:
- Proven experience in a Service Reception or similar managerial role within the automotive industry.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities to foster positive customer relations.
- Organizational skills with the ability to multitask effectively.
- Proficient in using service management and scheduling software.
- Problem-solving skills with a solution-oriented approach to challenges.
- A passion for delivering outstanding customer service and operational excellence.
Why Monday Matters Recruitment:
- Monday Matters is committed to supporting your career development within the automotive industry.
- Access to a wide range of job opportunities across the sector, including exclusive roles with established clients.
- We offer expert advice and guidance throughout the recruitment process to ensure the best match for both candidates and employers.
- Excellent candidate support, from CV preparation to interview coaching.
Full vacancy details for this Service Reception Team Leader role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment.
Service Reception Team Leader (Automotive) employer: Monday Matters Recruitment Ltd
Contact Detail:
Monday Matters Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Reception Team Leader (Automotive)
✨Tip Number 1
Familiarise yourself with the latest trends in the automotive industry. Being knowledgeable about current technologies and customer service expectations can set you apart during discussions with potential employers.
✨Tip Number 2
Network with professionals in the automotive sector. Attend local events or join online forums to connect with others in the field, which can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare for the interview by practising common questions related to team leadership and customer service scenarios. Think of specific examples from your past experience that demonstrate your skills and problem-solving abilities.
✨Tip Number 4
Showcase your passion for customer service during the interview. Discuss how you’ve gone above and beyond in previous roles to ensure customer satisfaction, as this aligns perfectly with the expectations for the Service Reception Team Leader position.
We think you need these skills to ace Service Reception Team Leader (Automotive)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service reception or managerial roles within the automotive industry. Emphasise your leadership skills and any specific achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your commitment to delivering exceptional customer service. Mention specific examples of how you've successfully led teams or resolved customer issues in the past.
Highlight Key Skills: In your application, clearly outline your organisational skills, problem-solving abilities, and proficiency with service management software. These are crucial for the Service Reception Team Leader role and should be evident in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential in a customer-facing role.
How to prepare for a job interview at Monday Matters Recruitment Ltd
✨Showcase Your Leadership Skills
As a Service Reception Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated and developed your team members.
✨Highlight Customer Service Experience
Exceptional customer service is key in this role. Be ready to discuss specific instances where you've resolved customer issues or improved satisfaction levels, showcasing your problem-solving skills and dedication to service excellence.
✨Familiarise Yourself with Automotive Software
Since proficiency in service management and scheduling software is essential, make sure you're familiar with common tools used in the automotive industry. Mention any relevant software experience during the interview to demonstrate your readiness for the role.
✨Prepare Questions for the Interviewers
Engage with your interviewers by preparing thoughtful questions about the dealership's operations, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
