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- Tasks: Lead a dynamic team in a busy automotive service department.
- Company: Join a prestigious automotive dealership in Bromley.
- Benefits: Competitive salary, company vehicle, and career progression opportunities.
- Why this job: Be part of an expanding site and make a real impact.
- Qualifications: Management experience in a dealership and strong leadership skills.
- Other info: Supportive leadership team in a modern working environment.
The predicted salary is between 55000 - 65000 £ per year.
Circa £55k+ Per Annum + Company Vehicle
Based in the Bromley area
Hours: Monday to Friday 8am to 6pm
Role available due to company expansion
You must have management experience in a similar dealership environment.
Monday Matters Recruitment is proud to be partnering with a prestigious automotive dealership in the Bromley area to recruit an experienced and driven Service Manager. This is an exciting opportunity to join a high‑performing site undergoing significant expansion, creating the need for a strong leader to take the service department to the next level.
The Role
Reporting directly to the Aftersales Manager, you will be responsible for overseeing the daily operations of a busy service department, leading a team of 18 staff including service advisors, technicians, and support personnel. You will play a key role in delivering exceptional customer service, driving performance, and ensuring operational excellence in line with the brand's premium standards.
Key Responsibilities
- Lead, motivate, and develop a team of 18 to achieve departmental targets
- Oversee workshop efficiency, productivity, and quality control
- Ensure an outstanding customer journey from booking through to vehicle handover
- Monitor KPIs, including labour sales, efficiency, and customer satisfaction
- Work closely with the Aftersales Manager to support strategic growth plans
- Maintain compliance with manufacturer standards and health & safety regulations
- Drive continuous improvement across processes and team performance
About You
- Proven experience as a Service Manager or Senior Aftersales professional within a dealership environment
- Strong leadership skills with the ability to inspire and develop teams
- Commercially aware with a track record of delivering results
- Passion for delivering exceptional customer service
- Highly organised with the ability to manage a fast‑paced operation
What's on Offer
- Opportunity to join a prestige brand in a growing and evolving site
- Competitive salary and bonus structure
- Career progression opportunities within an expanding business
- Supportive leadership team and modern working environment
If you are a motivated Service Manager looking to take on a new challenge within a premium automotive environment, we would love to hear from you.
Service Manager (Automotive) employer: Monday Matters Recruitment Ltd
Contact Detail:
Monday Matters Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager (Automotive)
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience as a Service Manager. This will help you showcase why you're the perfect fit for their team.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've motivated teams and improved service operations. Highlighting your achievements will make you stand out as a strong candidate.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and taking the service department to the next level.
We think you need these skills to ace Service Manager (Automotive)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Manager role. Highlight your management experience in a dealership environment and any achievements that showcase your leadership skills. We want to see how you can inspire and develop teams!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering exceptional customer service and how your experience aligns with the key responsibilities of the role. Let us know why you’re the perfect fit for our expanding team.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to drive performance and improve processes. Use numbers and KPIs where possible to quantify your success – we love seeing results!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on this exciting opportunity to join our prestigious automotive dealership!
How to prepare for a job interview at Monday Matters Recruitment Ltd
✨Know Your Numbers
Before the interview, brush up on key performance indicators (KPIs) relevant to the service department. Be ready to discuss how you've previously monitored and improved metrics like labour sales and customer satisfaction. This shows you understand the business side of the role.
✨Showcase Your Leadership Style
Prepare examples that highlight your leadership skills. Think about times when you've motivated a team or resolved conflicts. Being able to articulate your approach to leading a diverse team will resonate well with the interviewers.
✨Customer Service is Key
Since delivering exceptional customer service is crucial, come equipped with stories that demonstrate your commitment to customer satisfaction. Discuss specific strategies you've implemented to enhance the customer journey in your previous roles.
✨Align with Company Values
Research the dealership's brand and values. During the interview, express how your personal values align with theirs, especially regarding operational excellence and compliance with standards. This connection can set you apart as a candidate who truly fits the company culture.