At a Glance
- Tasks: Manage customer bookings and ensure a smooth service experience.
- Company: Reputable family-run dealer group in South East London.
- Benefits: £36,000 basic salary, £45,000 OTE, Monday–Friday only.
- Other info: Work with premium vehicles in a friendly environment.
- Why this job: Join a supportive team with genuine progression to Service Manager in 12 months.
- Qualifications: Experience as a Service Advisor and strong customer service skills.
The predicted salary is between 36000 - 36000 € per year.
We are working with a highly reputable, family-run dealer group in the South East London area that is looking to recruit an experienced Senior Service Advisor to join their growing team. This is an excellent opportunity for someone who is passionate about customer service and looking to progress into a Service Manager position within the next 12 months. The business has built an outstanding reputation for professionalism, customer care, and high-quality workmanship, specialising in premium and prestige vehicles.
The Role
- Managing customer bookings for servicing and repairs
- Communicating vehicle issues effectively with the workshop team
- Keeping customers updated throughout the repair process
- Preparing estimates and invoices
- Explaining completed work clearly and professionally
- Identifying upselling opportunities where appropriate
- Delivering exceptional customer service at all times
Requirements
- Previous experience as a Service Advisor within the automotive industry
- Strong customer service and communication skills
- Organised with excellent attention to detail
- Comfortable working in a busy environment
- Experience using garage management systems and IT systems
- Positive and professional attitude
- Ambition to progress into a management role
What’s on Offer
- £36,000 basic salary
- £45,000 OTE
- Monday–Friday only – no weekends
- Genuine progression into a Service Manager role within 12 months
- Friendly and supportive family-run dealer group
- Long-term career stability
- Working with premium/prestige vehicles
If you’re an experienced Automotive Service Advisor looking for a long-term career opportunity with genuine progression, apply now with your CV.
Senior Service Advisor employer: Monday Matters Recruitment Ltd
Join a highly reputable, family-run dealer group in South East London, where your passion for customer service will be valued and rewarded. With a supportive work culture and a clear pathway to progress into a Service Manager role within just 12 months, this is an excellent opportunity for those looking to build a long-term career in the automotive industry while working with premium vehicles. Enjoy a Monday to Friday schedule, ensuring a healthy work-life balance, alongside competitive earnings and a commitment to employee growth.
Contact Detail:
Monday Matters Recruitment Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings for Senior Service Advisors. A friendly chat can sometimes lead to opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and vehicle management. We recommend role-playing with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your passion for customer service during interviews. Share specific examples of how you've gone above and beyond for customers in previous roles. This will help you stand out as the ideal candidate for the Senior Service Advisor position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Senior Service Advisor role. Highlight your previous experience in the automotive industry and any customer service achievements to grab our attention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and your ambition to progress into a management role. Let us know why you’re the perfect fit for our family-run dealer group.
Showcase Your Communication Skills:As a Senior Service Advisor, communication is key. In your application, demonstrate how you've effectively communicated with customers and teams in the past. We want to see your ability to keep everyone in the loop!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on this fantastic opportunity to join our team!
How to prepare for a job interview at Monday Matters Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge, especially regarding premium and prestige vehicles. Familiarise yourself with common service issues and solutions, as well as the garage management systems they use. This will show that you're not just a candidate, but someone who genuinely understands the industry.
✨Customer Service Focus
Since this role is all about exceptional customer service, prepare examples of how you've gone above and beyond for customers in the past. Think about specific situations where you resolved issues or improved a customer's experience. This will demonstrate your commitment to maintaining the high standards expected by the dealer group.
✨Show Your Organisational Skills
As a Senior Service Advisor, you'll need to juggle multiple tasks. Be ready to discuss how you stay organised in a busy environment. You could mention tools or methods you use to manage bookings and communicate effectively with both customers and the workshop team.
✨Express Your Ambition
The company is looking for someone who wants to progress into a Service Manager role. Be open about your career aspirations during the interview. Share your goals and how you see yourself growing within the company. This will show that you're not just looking for a job, but a long-term career path.
