Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional service to customers and manage their vehicle service journey.
- Company: Reputable car dealership in Ashford, Kent with a focus on quality and customer service.
- Benefits: Competitive salary of £30k plus bonuses, no weekends, and a supportive work environment.
- Why this job: Join a respected team and make a real difference in customer experiences.
- Qualifications: Experience as a Service Advisor and strong customer service skills required.
- Other info: Opportunity for career advancement in a dynamic automotive environment.
The predicted salary is between 24000 - 36000 £ per year.
Established Main Dealer
Based in Ashford, Kent
Salary Details: Circa £30k Basic Salary + Bonus
Working Hours: Monday to Friday 8am - 5.30pm - No Weekends!
At Monday Matters Recruitment, we pride ourselves on connecting talented professionals with forward-thinking companies. Our client, a reputable Car Dealership located in Ashford, Kent, is seeking a dedicated and professional Service Advisor to join their team. This role offers an excellent opportunity for someone with experience in the automotive industry to thrive in a well-established organisation that values customer service and quality standards. The successful candidate will play a crucial role in delivering exceptional service experience to clients, ensuring their needs are met with expertise and a friendly approach.
Key Responsibilities:
- Greet customers warmly and professionally upon arrival, establishing rapport and understanding their service needs
- Act as the primary point of contact for customers throughout their service journey
- Accurately record customer vehicle details and service requirements into the dealership’s system
- Provide clear explanations of the work required and associated costs, ensuring transparency and customer trust
- Coordinate with workshop staff to establish realistic service and repair timelines
- Update customers on vehicle progress and ensure all their questions and concerns are addressed promptly
- Assist with the preparation of invoices and finalising service transactions efficiently
- Maintain a thorough knowledge of dealership products, services, and promotions to upsell where appropriate
- Contribute to the overall smooth operation of the service department, supporting team members as needed
Skills & Experience Required:
- Previous experience as a Service Advisor within an automotive environment
- Strong customer service skills with an empathetic approach to client needs
- Excellent communication and interpersonal skills
- Good organisational and time management abilities
- Ability to explain technical information clearly to customers
- Proficient with dealership management systems and Microsoft Office suite
- A professional appearance and a positive attitude
If you are an experienced Service Advisor seeking a new opportunity to advance your career within a respected dealership, we want to hear from you. Apply today to take the next step in your professional journey and join a company that values your expertise and commitment to excellent customer service.
Automotive Service Advisor in Kent employer: Monday Matters Recruitment Ltd
Contact Detail:
Monday Matters Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Kent
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical knowledge. We recommend role-playing with a friend to boost your confidence and refine your responses, making sure you highlight your experience in the automotive sector.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, be yourself and let your passion for customer service shine through. A friendly and approachable attitude can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always looking for talented individuals like you to join our network.
We think you need these skills to ace Automotive Service Advisor in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles as a Service Advisor and any customer service achievements to show us you’re the right fit!
Craft a Personal Cover Letter: Don’t just send a generic cover letter! Use this opportunity to express why you’re passionate about the automotive industry and how your experience aligns with our values at StudySmarter. We love seeing your personality shine through!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so make sure to explain your relevant experience without unnecessary fluff!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Monday Matters Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Being able to discuss common vehicle issues and solutions will show that you're not just a people person, but also someone who understands the technical side of things.
✨Practice Your Customer Service Skills
Since this role is all about delivering exceptional service, think of scenarios where you’ve gone above and beyond for a customer. Prepare to share these examples during the interview to demonstrate your empathetic approach and strong communication skills.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally. A smart appearance will not only boost your confidence but also show the interviewer that you take the opportunity seriously and understand the importance of professionalism in the automotive industry.
✨Ask Insightful Questions
Prepare some thoughtful questions about the dealership's operations, team dynamics, or customer service philosophy. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
