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- Tasks: Handle customer calls, supply automotive parts, and build strong relationships with trade clients.
- Company: Established automotive business in Canterbury with a focus on customer service.
- Benefits: Competitive salary, no weekends, and a dynamic work environment.
- Other info: Exciting opportunity for career growth in a supportive team.
- Why this job: Join a fast-paced team and make a real impact in the automotive industry.
- Qualifications: Experience in a main dealer or parts environment and strong communication skills.
Main Dealer Group
Based in Canterbury, Kent
Circa £37-39k Per Annum
Hours: Monday to Friday 8AM to 5.30PM - No Weekends!
Monday Matters Recruitment is working on behalf of a well-established automotive business in Canterbury, Kent to find a motivated and customer-focused Telesales Parts Advisor. This is a fast-paced, customer-facing role where you’ll be the first point of contact for trade customers, handling incoming parts enquiries and supplying automotive parts to the aftermarket. You’ll play a key role in delivering a professional, efficient, and friendly service while building strong relationships with workshops, independent garages, and trade clients.
Key Responsibilities:
- Handle inbound calls and parts enquiries from trade customers
- Accurately identify and supply the correct automotive parts
- Process orders efficiently using internal systems
- Build and maintain strong customer relationships
- Upsell related parts and consumables to maximise sales opportunities
- Deliver excellent customer service at all times
We’re looking for someone who is enthusiastic, proactive, and thrives in a busy environment. You’ll ideally have:
- Experience within a main dealer or parts factor environment (essential)
- A confident telephone manner and strong communication skills
- Good IT skills and ability to learn new systems quickly
- High attention to detail and accuracy
- Ability to multitask and work under pressure
Full vacancy details for this Telesales Parts Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts.
Parts Advisor (Telesales) in Canterbury employer: Monday Matters Recruitment Ltd
Contact Detail:
Monday Matters Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Parts Advisor (Telesales) in Canterbury
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, make sure you’re comfortable speaking clearly and confidently. Role-play with a friend or family member to get the hang of it.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will demonstrate your ability to build strong relationships, which is key for this role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, we love seeing candidates who take initiative!
We think you need these skills to ace Parts Advisor (Telesales) in Canterbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Telesales Parts Advisor role. Highlight any relevant experience in the automotive industry and your customer service skills to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit. Don’t forget to mention your experience with parts enquiries and customer relationships.
Show Off Your Communication Skills: Since this role involves handling calls and building relationships, make sure your written application showcases your strong communication skills. Keep it clear, concise, and friendly – just like how you’d speak to a customer!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Monday Matters Recruitment Ltd
✨Know Your Parts
Familiarise yourself with common automotive parts and their functions. This will not only help you answer questions confidently but also demonstrate your genuine interest in the role. Brush up on any specific brands or products mentioned in the job description.
✨Practice Your Phone Skills
Since this role involves a lot of telesales, practice your telephone manner. Conduct mock calls with friends or family to refine your communication skills. Focus on being clear, friendly, and professional, as first impressions over the phone are crucial.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or built strong relationships with clients. This will show that you can deliver the high level of service expected in this role.
✨Be Ready to Upsell
Understand the concept of upselling and be prepared to discuss how you would approach it in this role. Think of ways you could suggest related parts or consumables to customers, as this is a key responsibility. Showing that you can maximise sales opportunities will set you apart.