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- Tasks: Be the go-to person for customers and technicians, ensuring smooth service experiences.
- Company: Join a family-run dealership in Bromley with a supportive culture.
- Benefits: Competitive salary, bonus scheme, training, and staff discounts.
- Why this job: Make a real impact in the automotive industry while enjoying a work-life balance.
- Qualifications: Experience in customer service, strong communication skills, and a proactive attitude.
- Other info: Great career progression opportunities in a friendly environment.
Automotive Service Advisor Required for Main Dealership - Bromley
Find out more about this role by reading the information below, then apply to be considered.
- Basic Salary: £31,000 - £40,000 OTE
- Family-Run
- Monday - Friday 8AM-6PM - No Weekends
Are you a customer-focused professional with a passion for the automotive industry? Join a dynamic and reputable commercial vehicle dealership in Bromley as an Automotive Service Advisor, where your skills will drive customer satisfaction and business success.
About the Role:
As an Automotive Service Advisor, you will be the key liaison between our customers and workshop technicians. You’ll be responsible for ensuring a seamless aftersales experience, from initial enquiry through to vehicle handover.
Key Responsibilities:
- Greet customers, schedule appointments, and manage service bookings efficiently
- Provide accurate estimates and explain repair and service processes
- Liaise between customers and technicians to ensure clear communication
- Manage job progress updates and ensure timely completion
- Upsell relevant services and products where appropriate
- Handle warranty and service administration
About You:
- Previous experience in a service advisor or customer service role, ideally in a dealership environment
- Strong communication and organisational skills
- Excellent problem-solving ability and attention to detail
- IT literate with experience using DMS systems (e.g. Kerridge, Pinnacle)
- A team player with a proactive and professional attitude
- Full UK driving licence (preferred)
What’s on Offer:
- Competitive basic salary + achievable bonus scheme
- Ongoing manufacturer and in-house training
- Friendly, supportive working environment
- Career progression opportunities within a growing dealer group
- Employee benefits including pension scheme and staff discounts
If you're looking for your next step in the automotive industry and want to join a team that values expertise and professionalism, we’d love to hear from you. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we’re here to make sure every Monday counts.
Automotive Service Advisor in Bromley employer: Monday Matters Recruitment Ltd
Contact Detail:
Monday Matters Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor in Bromley
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the automotive industry. You never know who might have a lead on that perfect Automotive Service Advisor role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to talk about your experience and what makes you a great fit for the job. Confidence is key!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview or networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a straightforward way to get your application noticed by the right people.
We think you need these skills to ace Automotive Service Advisor in Bromley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Automotive Service Advisor role. Highlight any previous customer service or dealership experience, as this will show us you’re a great fit for our team.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about the automotive industry. Share specific examples of how you've excelled in customer service roles, as this will help us see your potential impact on our customers.
Showcase Your Communication Skills: Since you'll be the bridge between customers and technicians, it’s crucial to demonstrate your strong communication skills in your application. Use clear and concise language to convey your thoughts and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets to the right people quickly, and you’ll have a better chance of standing out in the process!
How to prepare for a job interview at Monday Matters Recruitment Ltd
✨Know Your Stuff
Before the interview, brush up on your automotive knowledge. Familiarise yourself with common service processes and terminology. This will not only show your passion for the industry but also help you answer technical questions confidently.
✨Customer Service Focus
As an Automotive Service Advisor, customer satisfaction is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. This will demonstrate your commitment to providing excellent service and your ability to handle various situations.
✨Communication is Key
Practice clear and concise communication. You’ll need to explain complex repair processes to customers who may not be familiar with automotive jargon. Role-play with a friend or family member to refine your ability to convey information effectively.
✨Show Your Team Spirit
Highlight your teamwork skills during the interview. Share instances where you collaborated with technicians or other staff to resolve issues. This will show that you’re not just a lone wolf but someone who thrives in a team environment, which is crucial in a dealership setting.
