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- Tasks: Lead a dynamic team in a busy automotive service department.
- Company: Join a prestigious automotive dealership in Bromley.
- Benefits: Competitive salary, bonus structure, and career progression opportunities.
- Why this job: Be part of an expanding site and make a real impact.
- Qualifications: Management experience in a dealership environment is essential.
- Other info: Supportive leadership and modern working environment await you.
The predicted salary is between 55000 - 65000 £ per year.
Circa £55k+ Per Annum + Company Vehicle
Based in the Bromley area
Hours: Monday to Friday 8am to 6pm
Role available due to company expansion
You must have management experience in a similar dealership environment
Monday Matters Recruitment is proud to be partnering with a prestigious automotive dealership in the Bromley area to recruit an experienced and driven Service Manager. This is an exciting opportunity to join a high-performing site undergoing significant expansion, creating the need for a strong leader to take the service department to the next level.
The Role:
Reporting directly to the Aftersales Manager, you will be responsible for overseeing the daily operations of a busy service department, leading a team of 18 staff including service advisors, technicians, and support personnel. You will play a key role in delivering exceptional customer service, driving performance, and ensuring operational excellence in line with the brand’s premium standards.
Key Responsibilities:
- Lead, motivate, and develop a team of 18 to achieve departmental targets
- Oversee workshop efficiency, productivity, and quality control
- Ensure an outstanding customer journey from booking through to vehicle handover
- Monitor KPIs, including labour sales, efficiency, and customer satisfaction
- Work closely with the Aftersales Manager to support strategic growth plans
- Maintain compliance with manufacturer standards and health & safety regulations
- Drive continuous improvement across processes and team performance
About You:
- Proven experience as a Service Manager or Senior Aftersales professional within a dealership environment
- Strong leadership skills with the ability to inspire and develop teams
- Commercially aware with a track record of delivering results
- Passion for delivering exceptional customer service
- Highly organised with the ability to manage a fast-paced operation
What’s on Offer:
- Opportunity to join a prestige brand in a growing and evolving site
- Competitive salary and bonus structure
- Career progression opportunities within an expanding business
- Supportive leadership team and modern working environment
If you are a motivated Service Manager looking to take on a new challenge within a premium automotive environment, we would love to hear from you.
Service Manager (Automotive) in Beckenham employer: Monday Matters Recruitment Ltd
Contact Detail:
Monday Matters Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager (Automotive) in Beckenham
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know about openings at dealerships. A personal recommendation can make all the difference in landing that Service Manager role.
✨Tip Number 2
Prepare for interviews by researching the dealership's values and recent achievements. Show them you’re not just another candidate; you’re genuinely interested in their brand and ready to lead their service department to new heights.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've motivated teams and improved customer satisfaction in previous roles. This will showcase your experience and passion for delivering exceptional service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Manager (Automotive) in Beckenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the specific skills and experiences that match the Service Manager role. Highlight your management experience in a dealership environment and any achievements that demonstrate your ability to lead a team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about delivering exceptional customer service and how your leadership style aligns with our values. Be sure to mention your experience with KPIs and operational excellence.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. Did you improve workshop efficiency or boost customer satisfaction? Numbers speak volumes, so let us know how you made a difference in your previous positions.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Monday Matters Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific dealership's brand. Understand their values, customer service standards, and any recent news about them. This will show that you're genuinely interested and prepared.
✨Showcase Your Leadership Skills
Be ready to discuss your management experience in detail. Prepare examples of how you've motivated teams, improved performance, and handled challenges in a fast-paced environment. Highlighting your ability to inspire others will resonate well with the interviewers.
✨Demonstrate Customer Focus
Since delivering exceptional customer service is key for this role, think of specific instances where you've gone above and beyond for customers. Share stories that illustrate your commitment to creating outstanding customer journeys from start to finish.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the dealership's growth plans, team dynamics, and expectations for the Service Manager role. This shows your enthusiasm and helps you gauge if it's the right fit for you.