Automotive Service Advisor

Main Dealer based in Maidstone

Have you got what it takes to succeed The following information should be read carefully by all candidates.

*

Circa £32k Basic Salary + Bonus

*

Hours: Monday to Friday 7am to 5pm + 1 in 3 Saturday Morning Rota

*

Well established family-owned dealer group with a fantastic reputation across Kent

Monday Matters Recruitment is proud to partner with a well-established main dealership in Maidstone, Kent, as they seek to expand their team with a talented Service Advisor.

Our client is committed to providing exceptional customer service and a quality automotive experience. As a Service Advisor, you will play a crucial role in facilitating communication between customers and the service department, ensuring that all service requests are handled efficiently and professionally.

Service Advisor Responsibilities:

*

Act as the primary point of contact for customers, providing them with expert advice and guidance on service options.

*

Receive and manage customer service requests from initial contact through to completion.

*

Schedule service appointments and manage the workflow in the service department.

*

Update customers on the status of their vehicles and any recommended service work.

*

Prepare and present estimates for service work, ensuring transparency and clarity for customers.

*

Handle customer inquiries and resolve any concerns, fostering a positive customer experience.

*

Collaborate closely with technicians and service team members to ensure timely and accurate service delivery.

*

Maintain accurate records of customer interactions and service work performed in the dealership\’s system.

Skills & Experience Required:

*

Proven experience as a Service Advisor in the automotive industry.

*

Strong understanding of vehicle service processes and requirements.

*

Excellent communication and interpersonal skills, with a customer-focused approach.

*

Ability to manage multiple tasks efficiently in a fast-paced environment.

*

Exceptional organizational skills and attention to detail.

*

Proficient in using service management systems and Microsoft Office suite.

*

A valid driving license is preferred.

Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Beth Allen at Monday Matters Recruitment