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For Companies At a Glance
- Tasks: Be the go-to person for customers, scheduling services and ensuring smooth operations.
- Company: Reputable car dealership in Reading with a dynamic team.
- Benefits: £30,000 basic salary plus bonuses, weekends off, and a supportive work environment.
- Why this job: Join a passionate team and make a real difference in customer service.
- Qualifications: Experience in customer service within the automotive sector and strong communication skills.
- Other info: Exciting career growth opportunities in a fast-paced environment.
The predicted salary is between 30000 - 38000 £ per year.
Overview
Monday Matters Recruitment is proud to partner with a reputable car dealership located in the Reading area. Our client is seeking a talented and dedicated Service Advisor to join their dynamic team. This is an exciting opportunity for an individual with a passion for customer service and a background in the automotive industry. As a Service Advisor, you will play a crucial role in delivering exceptional service to customers, ensuring their needs are met while facilitating smooth operations within the dealership.
Key Details
- Salary: £30,000 Basic Salary + Bonus (£38,000)
- Working Hours: Monday to Friday: 8 AM – 6 PM
- Weekends OFF
Responsibilities
- Serve as the primary point of contact for customers, addressing inquiries and providing information on services offered.
- Schedule service appointments and manage the work order process efficiently.
- Communicate with technicians to ensure a clear understanding of service requirements and customer concerns.
- Provide detailed estimates and explain the services to customers in a friendly and professional manner.
- Follow up with customers post-service to ensure satisfaction and address any concerns.
- Maintain accurate records of customer interactions and transactions.
- Contribute to a positive team environment and assist colleagues as needed.
Skills & Experience
- Proven experience as a Service Advisor or in a similar customer-facing role within the automotive sector.
- Strong communication skills, both verbal and written, with an ability to engage effectively with customers.
- Excellent organizational skills with attention to detail to manage multiple tasks simultaneously.
- Ability to work collaboratively in a fast-paced environment, demonstrating a proactive approach to problem-solving.
- Familiarity with automotive service processes and related software is preferred.
- A strong commitment to providing high-quality customer service and building lasting relationships.
Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment. Monday Matters Recruitment are specialists in the automotive industry and we\\\’re here to make sure every Monday counts
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Automotive Service Advisor employer: Monday Matters Recruitment Ltd
Contact Detail:
Monday Matters Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor
✨Tip Number 1
Get to know the dealership inside out! Research their services, values, and any recent news. This way, when you walk in for an interview, you can chat confidently about how you can contribute to their team.
✨Tip Number 2
Practice your communication skills! As a Service Advisor, you'll need to engage with customers effectively. Role-play with a friend or family member to get comfortable explaining services and handling inquiries.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks in previous roles. This will demonstrate your ability to juggle appointments and customer needs seamlessly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Service Advisor position!
We think you need these skills to ace Automotive Service Advisor
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to really absorb the job description. It’ll give you a clear idea of what we’re looking for and help you tailor your CV and cover letter to match our needs.
Show Off Your Customer Service Skills: As a Service Advisor, customer service is key! Make sure to highlight any relevant experience you have in this area. We want to see how you’ve gone above and beyond to help customers in the past.
Be Organised and Detail-Oriented: We love candidates who can juggle multiple tasks without dropping the ball. In your application, mention any experiences that showcase your organisational skills and attention to detail, especially in a fast-paced environment.
Apply Through Our Website: When you’re ready to submit your application, make sure to do it through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Monday Matters Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your automotive knowledge before the interview. Familiarise yourself with common service processes and any specific services the dealership offers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
As a Service Advisor, you'll be dealing with customers all day long. Prepare examples of how you've provided excellent customer service in the past. Think about times when you resolved issues or went above and beyond to help someone. This will demonstrate your ability to engage effectively with customers.
✨Practice Makes Perfect
Consider doing a mock interview with a friend or family member. Focus on common interview questions for customer-facing roles, especially those related to handling difficult situations or managing multiple tasks. This will help you feel more at ease and articulate during the actual interview.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the dealership and its team. Inquire about their approach to customer service or how they handle feedback. This shows that you're not just interested in the job, but also in being a part of their culture and contributing positively.
