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For Companies At a Glance
- Tasks: Solve complex technical issues for enterprise customers and enhance support systems.
- Company: Join monday.com, a leading inclusive platform for the LGBTQ+ business community.
- Benefits: Enjoy hybrid work, competitive salary, monthly stipends, and a fun company culture.
- Why this job: Be part of a dynamic team that values collaboration and personal growth.
- Qualifications: 2+ years in technical support; experience with APIs and web applications preferred.
- Other info: Award-winning workplace with a commitment to diversity and inclusion.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
This job is with Monday.com, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
We are looking for a Technical Support Engineer to join our team in our London office! There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers.
As a Technical Support Engineer, you will use critical thinking and problem solving skills to manage complex end user support cases. Team members in this role will have expert level knowledge of monday.com and the intricacies of complex workflows, integrations, automations, issue resolution, APIs, reporting tools, and more. You will work closely with our enterprise customers and partner with internal teams to resolve the most complex issues.
Please note that this is a hybrid position of 3 days/week in our London office.
About The Role
You will work closely with our enterprise customers and engineers to resolve the most complex issues. You will also help build out systems and processes to manage tasks from report to completion. You will problem solve with our technical teams and work to resolve as much as you can while scaling our systems.
- Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels
- Manage and solve assigned cases by providing the best support solution given the client needs
- Investigate the root cause of issues by isolating the problem, searching application logs, and utilizing developer tools (Chrome Dev Tools, monitoring systems, database commands)
- Reference technical documentation and aid in building technical internal knowledge base content where gaps may be present
- Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution
- Develop regular reports to understand the health and quality of our platform
Requirements
- 2+ years of experience in technical support, technical account management or similar role; B2B and SaaS product is preferable
- Experience with inspecting and diagnosing web-applications and/or mobile applications
- Strong understanding of and experience with REST APIs and/or GraphQL API
- Knowledge of Single Sign-on including OAuth, SAML, and SCIM
- Ability to reproduce customer issues, perform initial triage and file bugs with Engineering
- Commitment and strong drive to provide delightful customer experiences and the tenacity to drive issues to resolution
- Excellent interpersonal skills and multitasking abilities
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
What monday.com can offer you:
- Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefit package, bonus potential, and eligibility to take part in the company equity incentive program
- Amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
- Monthly stipends for food, wellness, and commuter/remote work
- Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
- Award winning work environment – named a "Best Place to Work" by BuiltIn as well as "Great Place To Work" certified
- We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
- A global work environment with employees in Tel Aviv, New York, San Francisco, Miami, Chicago, Denver, Kiev, Sydney, São Paulo, and Tokyo
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws
#LI-hybrid
#LI-DNI
Technical Support Engineer - London employer: monday.com
Contact Detail:
monday.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - London
✨Tip Number 1
Familiarise yourself with monday.com's platform and its features. Understanding the intricacies of their workflows, integrations, and APIs will give you a significant edge during interviews, as you'll be able to speak knowledgeably about how to troubleshoot and resolve issues.
✨Tip Number 2
Brush up on your technical skills, especially around REST APIs and GraphQL. Being able to demonstrate your ability to inspect and diagnose web applications will show that you're well-prepared for the technical challenges of the role.
✨Tip Number 3
Practice your problem-solving skills by working through common technical support scenarios. This will help you articulate your thought process during interviews and showcase your critical thinking abilities when managing complex end-user support cases.
✨Tip Number 4
Network with current or former employees of monday.com on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage in your application and interviews.
We think you need these skills to ace Technical Support Engineer - London
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Support Engineer at monday.com. Familiarise yourself with their products and services, as well as the specific skills required for the role.
Tailor Your CV: Customise your CV to highlight relevant experience in technical support, particularly in B2B and SaaS environments. Emphasise your problem-solving skills and any experience with APIs, web applications, or mobile applications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical problem-solving. Mention specific examples from your past experiences that demonstrate your ability to handle complex issues and work collaboratively with teams.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your writing is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at monday.com
✨Know the Product Inside Out
Before your interview, make sure you have a solid understanding of monday.com and its features. Familiarise yourself with the platform's workflows, integrations, and APIs, as this knowledge will be crucial when discussing how you can support enterprise customers.
✨Demonstrate Problem-Solving Skills
Be prepared to showcase your critical thinking and troubleshooting abilities. You might be asked to walk through how you would handle a complex client inquiry or issue, so think of examples from your past experience where you successfully resolved technical problems.
✨Communicate Clearly and Effectively
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to explain technical concepts in simple terms, as you may need to communicate with clients who aren't as tech-savvy.
✨Show Enthusiasm for Customer Experience
Express your commitment to providing delightful customer experiences. Share examples of how you've gone above and beyond to help clients in previous roles, as this will demonstrate your alignment with monday.com's values and culture.
