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For Companies At a Glance
- Tasks: Lead UX research projects and streamline processes for our teams.
- Company: Join monday.com, a fast-growing SaaS company transforming how teams collaborate.
- Benefits: Enjoy flexible work options, a supportive culture, and opportunities for growth.
- Why this job: Make a real impact by enhancing user experiences for millions worldwide.
- Qualifications: 4+ years in operational processes; strong project management and communication skills required.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Description
monday.com is looking for a User Experience Research Operations Specialist to help take our UX Research program to the next level. This is an exciting opportunity to bring our Product, Design & Marketing teams closer to our customers, so we can continue to build delightful, best-in-class products that are used daily by millions of people worldwide.
In this role, you’ll work closely with our UX Research, Product Management, Design, Data Analytics and Customer-facing teams to create an environment and develop infrastructure that enables us to have direct access to our users at scale.
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About The Role
- Build intuitive, repeatable and efficient processes for UX Researchers and non-researchers to manage their UX research projects, start-to-finish
- Source, screen and schedule participants for remote and in-person UX Research ceremonies and studies
- Manage and maintain 3rd-party vendors and research tools
- Assess and introduce new tools that will help our research activities
- Support & scale adoption of tools and methods; via resources, onboarding, ongoing training, support and staying up to date with new capabilities in the market
- Serve as the go-to person for questions regarding research execution and identify opportunities for better training and/or education
- Manage payment system and budgets for research incentive program
- Build transparency across the org, by maintaining a repository of research outcomes & learnings
- Enable visibility of research insights and impact to Product & Design leadership
- Coordinate logistics of UX Research ceremonies & events
- Monitor KPIs and continuously share measurable results of process improvements that illustrate operational excellence
- Provide strategic insights into the critical factors that impact the UX research practice and continuously optimize our approach, artifacts and systems, based on changing needs and team growth
- Work with Legal & Security to ensure our research practices are in line with regulations
Requirements
- 4+ years of professional experience developing operational processes
- Demonstrated experience improving operational efficiency and effectiveness
- Systems-thinking approach and creative problem-solver
- Ability to roll your sleeves up and get very technical – whether it’s automating our workflow, collaborating with our data analysts or testing new tools
- Strong project management skills, detail-oriented and organized
- Excellent written & verbal communication skills in English (You’ll be communicating with customers and vendors regularly)
- Past experience working within a fast-paced SaaS company
- Familiarity with product development processes and how qualitative research methods fit in to this, a plus
- Previous experience with monday.com (or a similar tool), a plus
Social Title
Senior UX Research Operations
Social Description
We are looking for a passionate Senior UX Research Operations to help take our UX Research program to the next level.
Our Team
Our design guild is composed of Marketing, Product, Internal Brand, and motion teams.
We take pride in the fact that all aspects of design are done by us, whether it’s branding, printed materials, animation, web, and mobile design. Our designers lead complex processes and create a product that people love and marketing content that is creative, unconventional and impactful. It is our mission to build an all-round high-end experience for our customers. The UX Research Team collaborates with stakeholders, Designers, Product Managers, Engineers to prioritize research opportunities and scope in a fast-paced, rapidly changing environment.
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Senior UX Research Operations employer: monday.com
Contact Detail:
monday.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior UX Research Operations
✨Tip Number 1
Familiarize yourself with monday.com and its features. Since previous experience with this tool is a plus, understanding how it works will give you an edge in the interview process.
✨Tip Number 2
Highlight your experience in developing operational processes. Be ready to discuss specific examples where you've improved efficiency and effectiveness in past roles, as this is crucial for the position.
✨Tip Number 3
Showcase your project management skills. Prepare to talk about how you've organized and managed multiple projects simultaneously, especially in fast-paced environments like SaaS companies.
✨Tip Number 4
Demonstrate your communication skills. Since you'll be interacting with various teams and vendors, practice articulating your thoughts clearly and concisely, both verbally and in writing.
We think you need these skills to ace Senior UX Research Operations
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Senior UX Research Operations position. Understand the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to highlight relevant experience in operational processes, project management, and any familiarity with UX research. Use specific examples that demonstrate your ability to improve operational efficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for UX research and your understanding of the role. Mention your experience with tools similar to monday.com and how you can contribute to their UX Research program.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application materials are clear, concise, and free of errors. Consider including examples of past experiences where you effectively communicated with stakeholders or customers.
How to prepare for a job interview at monday.com
✨Understand the UX Research Landscape
Make sure you have a solid grasp of UX research methodologies and how they integrate with product development. Be prepared to discuss your experience in managing research projects and how you've improved operational efficiency in past roles.
✨Showcase Your Project Management Skills
Highlight your project management experience, especially in fast-paced environments. Be ready to provide examples of how you've organized and executed research ceremonies or studies, and how you managed logistics effectively.
✨Demonstrate Technical Proficiency
Since the role requires a hands-on approach, be prepared to discuss any technical skills you possess, such as automating workflows or collaborating with data analysts. Mention any tools you've used, particularly if you have experience with monday.com or similar platforms.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this position. Practice articulating your thoughts clearly, both verbally and in writing. Be ready to explain complex concepts in a way that is easy to understand, as you'll be interacting with various teams and stakeholders.
