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- Tasks: Provide top-notch technical support and collaborate with R&D to enhance customer experience.
- Company: Global software company transforming business operations with innovative solutions.
- Benefits: Flexible work, wellness support, and a collaborative environment.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: 4-5 years in technical support, strong troubleshooting, and communication skills.
- Other info: Hybrid role with excellent career growth opportunities in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
R SQL, Redash. Proven ability to work with a wide range of stakeholders — including R
R&D Technical Support - Customer Experience employer: monday.com
Contact Detail:
monday.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land R&D Technical Support - Customer Experience
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and the company culture. This can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by understanding the company's products and how they impact customer experience. Be ready to discuss how your skills can bridge the gap between technical support and R&D. Show us you know your stuff!
✨Tip Number 3
Practice your problem-solving skills! Think of real-world scenarios where you had to troubleshoot complex issues. We want to see how you approach challenges and communicate solutions effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our team!
We think you need these skills to ace R&D Technical Support - Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of R&D Technical Support. Highlight your experience in technical support, especially in SaaS/B2B environments, and showcase your troubleshooting skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your skills can make a difference at StudySmarter. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex technical issues in the past. We love candidates who can think critically and communicate effectively with both technical and non-technical audiences.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at monday.com
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around APIs, authentication protocols, and troubleshooting techniques. Be ready to discuss specific examples of how you've solved complex problems in the past, as this role demands a strong technical foundation.
✨Showcase Your Communication Skills
Since this position involves liaising with various stakeholders, practice explaining technical concepts in simple terms. Prepare to demonstrate how you've effectively communicated findings to both technical and non-technical audiences in previous roles.
✨Demonstrate Your Problem-Solving Mindset
Think of scenarios where you've had to perform bug investigations or root cause analysis. Be ready to share your thought process and the steps you took to resolve issues, highlighting your critical thinking and data-driven approach.
✨Emphasise Collaboration and Ownership
This role requires a proactive attitude and the ability to work independently while collaborating with others. Prepare examples that showcase your experience in cross-functional teamwork and how you've taken ownership of projects or initiatives to drive improvements.
