At a Glance
- Tasks: Lead a team to implement monday.com's AI Work platform for diverse customers.
- Company: Join a fast-paced, innovative tech company transforming work with AI.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic environment with a focus on continuous improvement and career advancement.
- Why this job: Shape the future of work while empowering teams to achieve more with less effort.
- Qualifications: 5-10 years in Implementation or Professional Services, with strong people management skills.
The predicted salary is between 60000 - 80000 £ per year.
monday.com is building the AI work platform that not only helps manage and orchestrate work, but also does the work for you. Over 250,000 customers across departments worldwide use monday.com to bring people, workflows, and AI agents together on one flexible platform, where AI doesn’t just assist, it executes.
From work management and CRM to service and dev, every product in our ecosystem runs on the same AI layer, automating tasks, running workflows, and helping teams deliver exponentially more with less effort. We move fast with big impact, fueled by a vibrant, ownership-driven culture where you’re empowered to shape how organisations achieve more and outpace their competition.
In this role, you will lead and grow a team of Implementation Consultants responsible for implementing the monday.com’s AI Work platform for our customers. Your team is responsible for advising and consulting with customers to build and optimise solutions using monday.com products. We’re looking for a results-oriented team leader with a demonstrated track record of successful customer outcomes.
About the role- Ensure the high-quality, on-time delivery of high volumes of projects of varying length and complexity.
- Advise and enable the team on the different components of a project lifecycle, including discovery, requirements, configuration, testing, execution, roll‑out, training, and launch.
- Partner with cross-functional stakeholders, including Customer Success, Sales, and Partners, to drive efficient and reliable project delivery for our customers.
- Serve as a coach, mentor, and leader to individuals on the team, while setting expectations on performance based on data, using consistent feedback and transparency.
- Identify and execute process improvements, policy development, delivery methods, metrics, and tools in support of client delivery.
- Drive the strategy to onboard, enable, and expand usage and revenue with customers.
- Maintain accountability for team operations and the KPIs used to measure the team’s success.
- Recruit, hire and train new team members.
- Build programs and initiatives to drive continuous internal process improvement and enable the teams’ ability to scale.
- 5-10 years experience in Implementation, Professional Services, or Managed Services, preferably in SaaS or at technology consulting firms.
- 3-5+ years of people management experience.
- Extensive experience with project management, CRM, service desk, and/or collaborative work management software.
- Experience delivering or overseeing AI-related implementations - including AI workflow automation, AI-powered platform features, or AI transformation projects.
- Familiarity with AI tools and the ability to advise customers on how to incorporate AI capabilities into their workflows and solutions.
- Ability to successfully navigate complex organisational structures (internal and external).
- Comfortable transforming department strategy into tactical initiatives and executing on them.
- Process-focused and metrics-driven (desire to instil a process that can scale).
- Experience estimating delivery effort and creating Statements of Work.
- Highly effective communication and interpersonal skills.
- An amazing team player who can collaborate with multiple internal and external stakeholders.
Professional Services Team Manager - Implementation Consulting employer: monday.com
At monday.com, we pride ourselves on being an exceptional employer, offering a vibrant and ownership-driven culture that empowers our employees to make a significant impact. Located in the heart of London, our team enjoys a collaborative work environment with ample opportunities for professional growth and development, alongside competitive benefits that support work-life balance. Join us to lead a dynamic team of Implementation Consultants and help shape the future of work with our innovative AI platform.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Team Manager - Implementation Consulting
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Professional Services Team Manager - Implementation Consulting at monday.com!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like monday.com or be willing to refer you for that Professional Services Team Manager - Implementation Consulting position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from monday.com who’s on the lookout for their next Professional Services Team Manager - Implementation Consulting star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Professional Services Team Manager - Implementation Consulting role at monday.com!
We think you need these skills to ace Professional Services Team Manager - Implementation Consulting
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at monday.com. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at monday.com
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at monday.com. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
