At a Glance
- Tasks: Lead a dynamic team to innovate and deliver top-notch technical services.
- Company: Join monday.com, a forward-thinking tech company with a focus on collaboration.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Work in a vibrant environment with a commitment to inclusivity and equal opportunity.
- Why this job: Be at the forefront of AI-driven innovation and make a real impact.
- Qualifications: 7+ years in tech roles and 5+ years managing teams required.
The predicted salary is between 80000 - 100000 £ per year.
We are looking for a visionary Tech Services Team Lead to spearhead our regional technical delivery team. In this role, you won’t just manage a team; you will architect the future of how professional services are delivered at monday.com. You will lead a team of Solution Architects, Technical Consultants, and Services Software Engineers. Your mission is to support the delivery of our Enterprise accounts and serve as the focal point for all technical services. You’ll transform traditional service models into an innovation engine, leveraging AI to drive internal efficiency and creating bespoke, high-value technical solutions that allow our largest customers to thrive. Please note, this role requires attending our London office 3 days a week.
What You’ll Do
- Lead & Scale: Hire, mentor, and manage a multidisciplinary regional team of SAs, TCs, and Services Software Engineers. Build the structure, career paths, and operational rigour needed to scale.
- Strategic Delivery: Own the regional technical services roadmap. Oversee the execution of complex, multi-stakeholder projects, ensuring they are delivered on time, within scope, and with world‑class technical integrity.
- Transformative Innovation: Be the "Technical Innovator." Challenge the status quo of manual services by implementing AI‑driven workflows, automated data migration tools, and LLM‑powered internal efficiencies.
- The "Architect of Architects": Provide high‑level technical oversight for complex custom integrations, API consultations, and tailored code solutions. Ensure all solutions are scalable, secure, and aligned with monday.com’s core architecture.
- AI Transformation: Consult with our enterprise clients on how to leverage AI within their workflows, turning "AI potential" into "Customer Value" through custom‑built solutions.
- Cross‑Functional Partnership: Work closely with Sales, Customer Success, and Product/Engineering to bridge the gap between customer needs and platform capabilities, influencing the product roadmap based on regional service trends.
Your Experience & Skills
- Technical Powerhouse: 7+ years of experience in technical roles (Software Engineering, Solution Architecture, or Technical Consulting) within the B2B SaaS space.
- Leadership Experience: 5+ years of experience managing technical teams. You know how to coach high‑performers and manage technical delivery in a fast‑paced environment.
- The "Innovator" Mindset: A proven track record of using AI/LLMs or automation to optimise internal processes or build new product offerings. You don't just use tools; you build them.
- Client‑Facing Mastery: Exceptional communication skills with the ability to "talk tech" to developers and "talk value" to C‑suite executives.
- Project Governance: Experience managing the lifecycle of professional services projects, from Statement of Work (SOW) through to deployment and technical sign‑off.
- Problem Solver: You thrive in the "grey area", finding creative ways to solve complex business problems using custom integrations and data migrations.
Meet the Services team
We enable our customers to achieve their business goal, by transforming the way their organizations work. With expert guidance, deep partnerships, and a commitment to excellence, we act as a trusted advisor, delivering value and success through monday.com‑based solutions.
Equal Opportunity
We believe in equal opportunity. At monday.com, we believe everyone should feel they belong — exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind. All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law. If you need support or accommodation during the hiring process, we’re here to help.
Tech Services Team Lead in London employer: monday.com
At monday.com, we pride ourselves on being an exceptional employer that fosters innovation and collaboration in our London office. As a Tech Services Team Lead, you will not only lead a talented team but also have the opportunity to shape the future of technical services while leveraging cutting-edge AI technologies. Our inclusive work culture, commitment to employee growth, and focus on delivering high-value solutions make us a rewarding place for professionals seeking meaningful careers.
StudySmarter Expert Advice🤫
We think this is how you could land Tech Services Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at monday.com or similar companies. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by diving deep into AI and technical service trends. Show us how you can transform traditional models into innovative solutions. We love candidates who can think outside the box!
✨Tip Number 3
Practice your communication skills! You’ll need to talk tech with developers and value with executives. Role-play with a friend to nail that balance and make a lasting impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who want to join our mission.
We think you need these skills to ace Tech Services Team Lead in London
Some tips for your application 🫡
Show Your Vision:When writing your application, make sure to highlight your visionary approach. We want to see how you can architect the future of technical services and lead a team towards innovation.
Tailor Your Experience:Don’t just list your past roles; connect them to what we’re looking for. Emphasise your experience in managing technical teams and delivering complex projects, as this is key for us.
Be the Innovator:We love creativity! Share examples of how you've used AI or automation to transform processes. Show us that you’re not just a user of technology but a builder of solutions.
Communicate Clearly:Your communication skills are crucial. Make sure your application reflects your ability to 'talk tech' and convey value to different stakeholders. This will help us see your client-facing mastery.
How to prepare for a job interview at monday.com
✨Know Your Tech Inside Out
Make sure you’re well-versed in the latest technologies relevant to the role. Brush up on AI, automation tools, and any specific software that monday.com uses. Being able to discuss these topics confidently will show your technical prowess.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve mentored others or managed complex projects. Highlighting your leadership experience will demonstrate that you can handle the responsibilities of a Tech Services Team Lead.
✨Be Ready to Innovate
Come prepared with ideas on how to transform traditional service models using AI. Think about innovative solutions you’ve implemented before and be ready to discuss how you can bring that mindset to monday.com.
✨Communicate Effectively
Practice explaining technical concepts in simple terms. You’ll need to bridge the gap between tech and business, so being able to 'talk tech' to developers and 'talk value' to executives is crucial. Role-play with a friend to refine your communication skills.
