Overview
As a Senior Product Manager for CRM Sales, you will shape the strategy and execution of core revenue workflows within an AI-native CRM. You’ll steer the product roadmap at the intersection of agentic experiences and CRM processes, partnering with AI/ML and data teams to deliver proactive, automated guidance. You’ll lead cross-functional teams to scale features across Desktop and Mobile, aligning with the company’s AI-driven revenue transformation. This role places you at the heart of transforming how revenue professionals work and close deals.
Responsibilities
- Define and own the CRM Sales workflow vision and roadmap (pipeline, deals, agentic automation)
- Translate market signals and customer insights into differentiated strategy
- Ideate, prototype, and deliver AI-powered experiences that surface insights and automate tasks
- Collaborate with AI/ML and data teams to power recommendations, alerts, and automation
- Identify high-impact moments in the sales cycle for agentic assistance
- Lead cross-functional squads to ship features efficiently
- Define success metrics and use data signals to inform prioritisation
- Ensure consistent experiences across Desktop and Mobile
- Partner with adjacent product groups to ensure integration and coherent UX
- Drive adoption with GTM, Sales, and Customer Success and represent customer voice internally
Key requirements
- 5+ years in product management, with proven B2B SaaS impact
- Experience with AI, ML, or automation-driven features; ability to reason about tradeoffs in agentic design
- Ownership mindset and ability to navigate ambiguity and complexity
- Experience in fast-growing global SaaS with distributed teams
- Excellent communication; ability to simplify complex decisions for engineers, designers, and executives
- Data-driven with use of metrics and qualitative research
- Customer obsession; close engagement with users and support signals
- AI/ML features and automation-driven product design
- Experience with enterprise SaaS and multi-stakeholder environments
- Familiarity with cross-platform product experiences (Desktop + Mobile)
Senior Product Manager - CRM Sales in London employer: monday.com
monday.com is an exceptional employer that fosters a dynamic and inclusive work culture in the heart of London. With a strong emphasis on employee growth, we offer unique opportunities for professional development in the rapidly evolving fields of AI and data privacy. Our collaborative environment encourages innovation and empowers our team members to make meaningful contributions to product governance and legal strategy.
