Partner Success Manager- Marketplace in London

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works.

This role includes managing the relationship and growth with our most strategic marketplace partners. The Marketplace Partner Manager is responsible for the constant growth of their partners’ business on top of monday, providing them with product and business insights.

Relationship Management

• Act as the primary point of contact for Gold Tier Partners, addressing their needs, inquiries, and concerns in a timely and professional manner.
• Ensure partners reach their monthly and quarterly ARR goals.
• Lead Monthly Business reviews with partners and QBRs with the marketplace team.
• Work closely with partners to understand their goals, challenges, and opportunities, and provide strategic guidance and support.
• Escalation of major partner support issues.

Business Development

• Collaborate with different teams at monday.com such as the Channel Partner managers, Sales, Marketing and CS in order to increase partner growth.
• Provide partners with app ideas (user requests, product gaps, top use cases).
• Be the link between the partners and monday’s product teams, provide roadmap insights and advocate for them internally.

Performance Monitoring and Optimization

• Identify areas for improvement and work with partners to optimize app performance and user experience.
• Track, report, and optimize the performance of the partner’s apps.
• Track and ensure the marketplace Partner Program requirements and benefits.

Your Experience & Skills

• Minimum 4 years experience in Customer success / Partner success roles - must.
• Experience in working in SaaS companies - must.
• Knowledge in marketplace dynamics - advantage.
• Technical orientation with product mindset.
• Ability to take an entire project from A to Z.
• Strong relationship-builder, initiator, and outstanding verbal and written communication skills - English and Hebrew.
• Exceptional organizational and multitasking skills.
• Team player with a super proactive approach.

Equal Opportunity

We believe in equal opportunity. At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind. All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law. If you need support or accommodation during the hiring process, we’re here to help.

Meet the Partnerships team

The Partnerships team is centered around creating a vibrant, top-notch global partner ecosystem with the aim of contributing significantly to monday.com’s growth opportunities around the world. Our partnerships cover everything from channel partners (resellers and system integrators) and referrals, to tech and academic partnerships with a presence already in 50 different countries around the globe! We are independent, initiative-takers, macro-thinkers who thrive on building relationships and pursuing opportunities.