At a Glance
- Tasks: Lead a multicultural team to deliver exceptional services and drive customer success.
- Company: Join a dynamic SaaS company committed to innovation and inclusivity.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Be part of a supportive team that values diversity and collaboration.
- Why this job: Make a real impact by transforming how businesses operate across EMEA.
- Qualifications: 7+ years in Professional Services with strong leadership and SaaS experience.
The predicted salary is between 43200 - 72000 £ per year.
Our Professional Services team is the engine of customer value. We are looking for a Manager of Professional Services Delivery to lead our EMEA Delivery and Engagement Managers. This is not a traditional PMO role; it is a high-impact leadership position that requires a blend of commercial acumen, operational rigour, and a "Product-First" mentality. You will be responsible for the regional P&L of your delivery pod, ensuring that implementations are fast, profitable, and strategically aligned with our customers' business goals.
What You’ll Do
- Strategic Team & Operational Leadership
- Scale the Function: Lead, coach, and mentor a multicultural team of Delivery and Engagement Managers. Shift the team from "bespoke execution" to "standardized excellence."
- Operational Rigour: Own regional KPIs including Billable Utilization, On-time, On-budget, and Time-to-Value (TTV), Retention (NDR, GDR) and Services Attach Rate.
- Resource Intelligence: Lead capacity planning and forecasting to ensure we stay ahead of the sales pipeline while maintaining healthy team margins.
- Executive Governance: Act as the senior escalation point for Tier-1 enterprise accounts, turning delivery risks into expansion opportunities.
- Post-Sales Excellence & Value Realization
- Standardize Methodology: Refine and enforce our implementation playbooks, ensuring consistency across diverse EMEA.
- Portfolio Health: Oversee the EMEA project portfolio, ensuring proactive risk mitigation.
- Cross-Functional Feedback: Partner with Product and Engineering to provide a "voice of the customer" loop, ensuring implementation hurdles are addressed in the product roadmap.
- Pre-Sales & Commercial Strategy
- Deal Architecting: Partner with Sales to lead services scoping, solutioning, and Statement of Work (SOW) creation for complex enterprise deals.
- Service Attach Rates: Drive regional revenue by improving the positioning of our service offerings during the sales cycle.
- Commercial Guardrails: Ensure all SOWs are technically feasible and commercially viable, protecting the company from "over-promising and under-delivering."
Your Experience & Skills
- SaaS DNA: 7+ years in Professional Services or Consulting specifically within a B2B SaaS environment.
- Leadership Maturity: 2+ years of direct people management experience in a fast-paced, high-growth setting.
- Methodology Mastery: Deep knowledge of modern delivery frameworks (Agile, Waterfall, or hybrid) and PSA tools.
- EMEA Savvy: Experience navigating the cultural and regulatory complexities of the EMEA market.
- Technical Literacy: Ability to hold your own in a room with CTOs and Architects regarding APIs, integrations, and data migrations. Sales/consulting background is a big advantage.
We believe in equal opportunity. At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind. All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law. If you need support or accommodation during the hiring process, we’re here to help.
Meet the Services team: We enable our customers to achieve their business goal, by transforming the way their organizations work. With expert guidance, deep partnerships, and a commitment to excellence, we act as a trusted advisor, delivering value and success through monday.com-based solutions.
Manager, Professional Services Delivery (EMEA) in London employer: monday.com
At monday.com, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through our focus on mentorship and leadership development, particularly in the dynamic EMEA region where diverse perspectives are valued. With a strong emphasis on operational excellence and a collaborative environment, we empower our team members to drive impactful results while enjoying the benefits of a supportive workplace that champions innovation and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Professional Services Delivery (EMEA) in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and services inside out, so you can showcase how your experience aligns with their goals. We want you to shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to impress the hiring team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the position.
We think you need these skills to ace Manager, Professional Services Delivery (EMEA) in London
Some tips for your application 🫡
Show Your Leadership Skills:In your application, make sure to highlight your experience in leading teams and driving operational excellence. We want to see how you've coached and mentored others, especially in a multicultural environment.
Demonstrate Your SaaS Expertise:Since we're all about that B2B SaaS life, share specific examples of your work in this space. Talk about your familiarity with delivery frameworks and how you've navigated the complexities of the EMEA market.
Be Commercially Savvy:We love candidates who understand the business side of things! Make sure to mention any experience you have with P&L management, deal architecting, or improving service attach rates. Show us you can balance technical knowledge with commercial acumen.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. We can't wait to hear from you!
How to prepare for a job interview at monday.com
✨Know Your Numbers
As a Manager of Professional Services Delivery, you'll need to be comfortable discussing KPIs like Billable Utilization and Time-to-Value. Brush up on these metrics and be ready to share how you've successfully managed them in the past.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about your management style and how you can inspire a multicultural team. Prepare examples of how you've coached and mentored team members to achieve standardized excellence.
✨Understand the EMEA Landscape
Familiarise yourself with the cultural and regulatory complexities of the EMEA market. Be prepared to discuss how your experience aligns with these challenges and how you can navigate them effectively.
✨Speak Their Language
Since you'll be interacting with CTOs and Architects, make sure you can hold your own in technical discussions. Brush up on your knowledge of APIs, integrations, and data migrations to demonstrate your technical literacy.
