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For Companies At a Glance
- Tasks: Lead and develop a high-performing delivery team across EMEA for a fast-growing SaaS company.
- Company: Join a dynamic team at monday.com, known for transparency and customer obsession.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Shape the future of enterprise services while making a real impact on customer success.
- Qualifications: 7+ years in Professional Services with strong leadership and project management skills.
- Other info: Be part of a collaborative environment that values diversity and inclusion.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Our Professional Services team is growing fast, and we’re looking for a Delivery Team Lead to manage our EMEA Delivery Managers and Engagement Managers in London. This is a strategic leadership role covering both pre‑sales and post‑sales services, ensuring seamless execution and strong outcomes for our enterprise customers.
Why You’ll Love It
- Shape a critical function in a hyper‑growth SaaS company.
- High visibility and influence across both commercial and delivery operations.
- Work with talented teams across EMEA and globally.
- A culture built on transparency, ownership, and customer obsession.
About The Role
Team & Operational Leadership
- Lead, coach, and develop a high‑performing EMEA delivery team.
- Set clear priorities, KPIs, and delivery standards; drive accountability and operational excellence.
- Oversee capacity planning, hiring, onboarding, and workload distribution.
- Build a collaborative, customer‑focused culture across delivery and pre‑sales.
- Establish reporting for portfolio health, KPIs, and performance.
- Drive process improvements to increase efficiency, predictability, and quality.
- Support regional and global Professional Services strategy.
Post‑Sales Delivery Oversight
- Own the health and performance of the EMEA delivery portfolio.
- Ensure consistent use of delivery methodologies, playbooks, and standards.
- Oversee project initiation, scoping, timelines, resource allocation, and customer communication.
- Lead governance across risks, escalations, CSAT, utilisation, scope control, and reporting.
- Partner with Sales, CS, Solutions, Finance, and Partners to ensure smooth execution and billing.
- Act as senior escalation point for strategic accounts.
- Lead services scoping, solutioning, and SOW creation during pre‑sales.
- Partner with Sales to improve service attach rates and commercial outcomes.
- Refine pre‑sales processes, enablement, and approval flows.
- Support services positioning, pricing, and cross‑functional alignment.
- Contribute to evolving the services portfolio based on customer and market needs.
Your Experience & Skills
- 7+ years in Professional Services, Consulting, or Enterprise SaaS delivery.
- 2+ years people leadership experience.
- Proven success in enterprise project/portfolio management and cross‑functional collaboration.
- Experience with pre‑sales services (scoping, SOWs, resource estimation).
- Strong delivery methodologies and PM frameworks knowledge (PMP/PMI a plus).
- Highly organized, analytical, and process‑driven.
- Excellent communication and executive presence.
- High energy, adaptability, and a passion for customer impact.
- Technical background (APIs/integrations) is an advantage.
We believe in equal opportunity. At monday.com, we believe everyone should feel they belong – exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind. All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law. If you need support or accommodation during the hiring process, we’re here to help.
Meet the Services team. We enable our customers to achieve their business goal, by transforming the way their organizations work. With expert guidance, deep partnerships, and a commitment to excellence, we act as a trusted advisor, delivering value and success through monday.com‑based solutions.
Delivery Team Lead in London employer: monday.com
Contact Detail:
monday.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Team Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how you align with their mission. We want to see your passion for customer impact and operational excellence shine through!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on showcasing your leadership experience and project management skills, as these are key for the Delivery Team Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team and being part of our customer-obsessed culture.
We think you need these skills to ace Delivery Team Lead in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Delivery Team Lead role. Highlight your leadership experience and any relevant project management successes to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at StudySmarter. Be genuine and let your personality come through.
Showcase Your Achievements: When detailing your experience, focus on specific achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact in previous roles – we love numbers!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at monday.com
✨Know Your Delivery Methodologies
Make sure you brush up on your knowledge of delivery methodologies and project management frameworks. Be ready to discuss how you've successfully implemented these in past roles, especially in a SaaS environment. This will show that you understand the importance of structured delivery and can lead a team effectively.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and driving accountability. Think about specific situations where you set clear priorities or improved team performance. This will demonstrate your capability to manage and develop a high-performing delivery team.
✨Understand the Customer Impact
Be ready to talk about how your work has positively impacted customers in previous roles. Discuss any strategies you've used to enhance customer satisfaction and how you’ve handled escalations. This aligns with the company's focus on customer obsession and will resonate well with the interviewers.
✨Collaborate Across Functions
Since this role involves working closely with Sales, Customer Success, and other departments, prepare to discuss your experience in cross-functional collaboration. Share examples of how you’ve partnered with different teams to achieve common goals, which will highlight your ability to drive smooth execution across the board.