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- Tasks: Help clients implement monday.com and manage their onboarding process.
- Company: Join monday.com, a diverse employer supporting the LGBTQ+ community.
- Benefits: Enjoy flexible work options and a vibrant office culture in London.
- Why this job: Be part of a dynamic team making a real impact on client success.
- Qualifications: 3-5 years in customer success or implementation roles; strong communication skills required.
- Other info: Work in a collaborative environment with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
This job is with Monday.com, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Our Services organization is growing and we are looking for an Implementation Consultant to join our Services team. As an implementation consultant, you'll work closely with our enterprise and strategic customers to implement monday.com to help their business needs and challenges. Please note this role requires attending our London office 3 days a week.
About The Role- Take ownership of new accounts and manage their onboarding and implementation for our customers.
- Build strong relationships with our clients to understand their needs and ensure their success with monday.com.
- Act as a project manager to ensure timelines are met.
- Serve as the main point of contact throughout the service period and act as the liaison between clients and the rest of the monday.com team.
- Have the flexibility to execute different types of service offerings depending on which package the client has (PS, Onboarding, Managed Services).
- Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
- Build, own, and execute client success and implementation plans.
- Navigate client organizations to uncover additional product applications & opportunities for partnership.
- Spearhead internal cross-functional improvement projects.
- 3-5 years experience in a Professional Service / Implementation / Customer Success positions.
- Strong customer-facing and presentation skills with the ability to establish trust and credibility.
- Ability to work in a high volume environment.
- Superb written and verbal communication skills.
- Positive attitude, empathy, and high energy.
- BA or BS degree.
- Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQL is an advantage.
Contact Detail:
monday.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Consultant
✨Tip Number 1
Familiarise yourself with monday.com and its features. Understanding the platform inside out will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of monday.com on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Implementation Consultant role.
✨Tip Number 3
Prepare to discuss your experience in managing client relationships and projects. Be ready to share specific examples that highlight your ability to build trust and deliver results under pressure.
✨Tip Number 4
Showcase your technical skills relevant to the role, especially in web development frameworks and APIs. Being able to speak confidently about these topics will set you apart from other candidates.
We think you need these skills to ace Implementation Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Professional Services, Implementation, or Customer Success roles. Emphasise your customer-facing skills and any project management experience that aligns with the responsibilities of the Implementation Consultant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of monday.com's services and how your background fits the role. Mention specific experiences where you've successfully managed client relationships and implemented solutions to meet business needs.
Showcase Technical Skills: If you have experience with web development frameworks, Javascript, HTML, CSS, or REST API, make sure to include this in your application. Highlight any projects where you utilised these skills, as they are relevant to the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves client interaction.
How to prepare for a job interview at monday.com
✨Understand the Company Culture
Before your interview, take some time to research Monday.com’s culture and values. As they are an inclusive employer, demonstrating your understanding of diversity and inclusion can set you apart. Be prepared to discuss how you can contribute to their positive work environment.
✨Showcase Your Project Management Skills
Since the role involves acting as a project manager, be ready to share specific examples from your past experiences where you successfully managed projects. Highlight your ability to meet deadlines and manage client expectations effectively.
✨Demonstrate Technical Knowledge
Familiarise yourself with web development frameworks, Javascript, HTML, CSS, and REST API, as these are relevant to the role. Be prepared to discuss how your technical skills can help in implementing monday.com for clients and solving their business challenges.
✨Prepare for Client Interaction Scenarios
Think about potential scenarios you might face when dealing with clients. Prepare to discuss how you would build relationships, understand their needs, and ensure their success with the platform. This will show your customer-facing skills and ability to establish trust.
