At a Glance
- Tasks: Support internal teams by resolving business systems challenges and managing support tickets.
- Company: Join a dynamic tech company focused on collaboration and innovation.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a supportive environment with great career advancement potential.
- Why this job: Make a real difference by helping teams thrive and improving processes.
- Qualifications: 3+ years in technical support with strong problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
The Business Applications Support Representative is a pivotal member of the Business Support organization, serving as the main point of contact for our internal Client Facing teams — including Sales, Partners, Customer Success, and Finance. At the core of this role is a passion for helping people: you'll be the go-to person on the ground for internal teams, resolving their day-to-day business systems and process challenges so they can focus on what they do best.
Key Responsibilities
- Own end‑to‑end resolution of internal support tickets across a broad service catalog, covering Salesforce, CPQ, billing operations, activations, and more.
- Respond to and resolve tickets promptly, consistently hitting SLA targets and maintaining high CSAT scores.
- Handle escalations with confidence, knowing when to dig deeper yourself and when to involve the right partner team (RevOps, Billing Dev, Finance, Tech).
- Be a visible, approachable presence in the office—an internal resource others feel comfortable approaching.
- Go beyond the ticket by engaging the requester, explaining the “why,” and ensuring they leave better informed than when they arrived.
Process Improvement & Proactive Thinking
- Identify recurring issues, surface root causes, and drive meaningful fixes that reduce ticket volume over time.
- Think creatively about how processes, automations, or documentation could make life easier for the teams you support, and then make it happen.
- Contribute to monthly enhancement requests and support reviews, bringing concrete data and fresh ideas to the table.
- Develop and maintain internal knowledge base articles and process documentation, keeping them accurate and easy to use.
- Support ticket deflection initiatives through self‑service tooling, enablement content, and proactive communication about known issues or changes.
Collaboration & Cross‑Functional Work
- Work closely with Revenue Operations, CPQ Tech, Billing Dev, Finance (AR, Billing, and Controllers), and R&D to resolve technical and procedural issues end‑to‑end.
- Build strong working relationships across the business to increase effectiveness.
- Stay current on system changes, policy updates, and process shifts to remain a reliable source of truth for teams around you.
What We're Looking For
- A natural people person who thrives in an office environment and genuinely enjoys being helpful.
- A self‑starter who takes ownership of problems without prompting and works proactively to solve them.
- A candidate who balances high‑volume ticket work with a drive to stop recurring issues.
- A clear, confident communicator who can engage with anyone—from an AE with an urgent Salesforce issue to a Finance stakeholder reviewing a billing discrepancy.
Qualifications
- 3+ years of experience in technical support, revenue operations, or a related business systems role.
- Strong understanding of SaaS sales cycles and internal go‑to‑market operations.
- Hands‑on experience with Salesforce and familiarity with CPQ or billing systems.
- Proven track record of process improvement and root‑cause analysis.
Skills
- Strong problem‑solving and analytical abilities, with a data‑driven mindset.
- Proficiency in CRM systems (Salesforce), ticketing platforms, and business operations tooling.
- Excellent interpersonal and communication skills—warm, clear, and effective in person, Slack, or written.
- Ability to manage high ticket volumes without losing the human touch.
- Detail‑oriented with a genuine commitment to quality, SLA adherence, and customer satisfaction.
Preferred Qualifications
- Experience in a SaaS or high‑growth tech environment.
- Salesforce administration experience.
- Familiarity with CPQ tools (e.g., DealHub), ERP/billing systems, or revenue operations frameworks.
- Experience supporting or partnering with Channel/Partner organizations.
Experienced Business Applications Support Specialist employer: monday.com
As an Experienced Business Applications Support Specialist, you'll join a dynamic team that prioritises collaboration and innovation in a vibrant office environment. Our company fosters a culture of continuous improvement, offering ample opportunities for professional growth while ensuring you feel valued and supported in your role. With a focus on employee well-being and a commitment to maintaining high customer satisfaction, we provide a unique workplace where your contributions truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Experienced Business Applications Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at monday.com. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like monday.com before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Experienced Business Applications Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to monday.com:Your cover letter is your chance to shine! Tell us why you want to work at monday.com specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at monday.com!
How to prepare for a job interview at monday.com
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
