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- Tasks: Help enterprise customers optimise workflows and achieve ROI with monday.com.
- Company: Join a dynamic team at a leading SaaS company in London.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Why this job: Make a real impact by driving customer success and leveraging innovative technology.
- Qualifications: 3+ years in customer success, strong analytical skills, and a passion for tech.
- Other info: Collaborative culture with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Description
Our London team is growing, and we are looking for an experienced Enterprise Customer Success Manager to join us!
As an Enterprise CSM, you will manage a portfolio of Enterprise customers in the UK&I region, helping them implement, roll out, and achieve ROI from the monday.com product suite.
You will be responsible for learning the customers\’ pain points, helping them plan how monday.com can help them, building the workflows and dashboards, and rolling out business-critical, enterprise-grade solutions.
The ideal candidate for this role will possess a profound comprehension of how project management processes are planned and executed within enterprise environments and the ability to build and configure our product to solve real-world business problems.
In addition to their product proficiency, the successful candidate will have exceptional relationship skills, adept at fostering strong, lasting relationships with customer teams. They will serve as a trusted partner, engaging directly with users to identify their challenges, build tailored solutions, and drive the adoption of our platform to achieve their business goals.
Furthermore, the candidate will be committed to data-driven decision-making and the use of various AI tools to collect, analyze, and interpret data on platform usage and adoption.
Please note, this role requires attending our London office 3 days a week
About The Role
As a CSM, you will be a product master, helping our customers build and optimize their workflows. You\’ll focus on the practical application of our platform, directly improving how our customers work every day. You\’ll have a strong impact on our customers\’ success by:
- Being a product expert: Master the technical aspects of our platform to help enterprise customers solve complex business cases by defining their unique setup with monday.com and ensuring there is a clear end-user training plan for those workflows
- Driving hands-on implementation: Work directly with customers to set up and deploy new use cases that solve their business challenges.
- Optimizing customer workflows: Help customers improve their existing processes on the platform to increase efficiency and drive adoption.
- Demonstrating value: Clearly articulate the value of new and existing use cases, connecting their benefits directly to the customer\’s business goals.
- Ensuring retention and renewals: Proactively manage your portfolio to ensure long-term customer satisfaction and successful renewals.
- Acting as the Voice of the Customer: Collect and share customer feedback with our product and engineering teams to help inform future product development.
- Proactively addressing risks: Identify and mitigate potential churn risks by ensuring customers are consistently deriving value from the platform and monitoring many data sources.
- Leveraging AI to maximize efficiency in the CSMs\’ work and for our customers\’ business processes.
Requirements
- 3+ years of experience as a Customer Success Manager or a similar role at a SaaS company.
- Proven experience in a hands-on customer success role.
- Strong analytical skills with the ability to diagnose issues, interpret data, and provide solutions.
- A creative, self-starter mentality with the ability to manage initiatives independently in a fast-paced environment.
- Strong understanding of how Enterprise businesses operate.
- Exceptional communication and interpersonal skills, with a talent for building strong relationships with a variety of stakeholders.
- Experience helping customers deploy and see the value of the products they have purchased.
- A passion for technology and AI and a proven ability to quickly learn and master new products.
- Experience with building and executing account plans to drive adoption and ensure long-term customer success.
- Experience working in a global team for an international company.
- Excellent written and verbal communication skills.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
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Enterprise Customer Success Manager employer: monday.com
Contact Detail:
monday.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to customer success. Think about how you can demonstrate your problem-solving skills and your ability to drive adoption of products.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Show Your Expertise: Make sure to highlight your experience in customer success and project management. We want to see how you've tackled complex business challenges and helped customers achieve their goals using tech solutions.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences that match the Enterprise CSM role. We love seeing candidates who take the time to connect their background with what we do.
Be Data-Driven: Since we value data-driven decision-making, include examples of how you've used data to drive customer success in your previous roles. Show us how you’ve analysed data to improve workflows or solve problems!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at monday.com
✨Know Your Product Inside Out
As an Enterprise Customer Success Manager, you need to be a product master. Dive deep into the monday.com product suite before your interview. Familiarise yourself with its features and how they can solve real-world business problems. This will not only impress your interviewers but also help you articulate how you can drive value for customers.
✨Showcase Your Relationship Skills
This role is all about building strong relationships with customers. Prepare examples of how you've successfully fostered relationships in previous roles. Think about specific instances where you identified customer pain points and tailored solutions to meet their needs. This will demonstrate your ability to be a trusted partner.
✨Be Data-Driven
Since the role requires a commitment to data-driven decision-making, come prepared with examples of how you've used data to inform your strategies in past positions. Discuss any AI tools you've leveraged to analyse platform usage and adoption, as this aligns perfectly with what the company is looking for.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges customers might face when implementing monday.com and how you would address them. Practising these scenarios will help you feel more confident and ready to showcase your hands-on implementation skills during the interview.
