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- Tasks: Help enterprise customers optimise workflows and achieve success with monday.com.
- Company: Join the innovative team at monday.com in London.
- Benefits: Full-time role with a dynamic work environment and growth opportunities.
- Why this job: Make a real impact by driving customer success and leveraging cutting-edge technology.
- Qualifications: 3+ years in customer success, strong analytical skills, and a passion for tech.
- Other info: Collaborate with a global team and enjoy a vibrant office culture.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Our London team is growing, and we are looking for an experienced Enterprise Customer Success Manager to join us! As an Enterprise CSM, you will manage a portfolio of Enterprise customers in the UK&I region, helping them implement, roll out, and achieve ROI from the monday.com product suite. You will be responsible for learning the customers' pain points, helping them plan how monday.com can help them, building the workflows and dashboards, and rolling out business‑critical, enterprise‑grade solutions.
The ideal candidate for this role will possess a profound comprehension of how project management processes are planned and executed within enterprise environments and the ability to build and configure our product to solve real‑world business problems. In addition to their product proficiency, the successful candidate will have exceptional relationship skills, adept at fostering strong, lasting relationships with customer teams. They will serve as a trusted partner, engaging directly with users to identify their challenges, build tailored solutions, and drive the adoption of our platform to achieve their business goals. Furthermore, the candidate will be committed to data‑driven decision‑making and the use of various AI tools to collect, analyze, and interpret data on platform usage and adoption.
About the Role
As a CSM, you will be a product master, helping our customers build and optimize their workflows. You'll focus on the practical application of our platform, directly improving how our customers work every day. You'll have a strong impact on our customers' success by:
- Being a product expert: Master the technical aspects of our platform to help enterprise customers solve complex business cases by defining their unique setup with monday.com and ensuring there is a clear end‑user training plan for those workflows.
- Driving hands‑on implementation: Work directly with customers to set up and deploy new use cases that solve their business challenges.
- Optimizing customer workflows: Help customers improve their existing processes on the platform to increase efficiency and drive adoption.
- Demonstrating value: Clearly articulate the value of new and existing use cases, connecting their benefits directly to the customer's business goals.
- Ensuring retention and renewals: Proactively manage your portfolio to ensure long‑term customer satisfaction and successful renewals.
- Acting as the Voice of the Customer: Collect and share customer feedback with our product and engineering teams to help inform future product development.
- Proactively addressing risks: Identify and mitigate potential churn risks by ensuring customers are consistently deriving value from the platform and monitoring many data sources.
- Leveraging AI: Maximize efficiency in the CSMs' work and for our customers' business processes.
Requirements
- 3+ years of experience as a Customer Success Manager or a similar role at a SaaS company.
- Proven experience in a hands‑on customer success role.
- Strong analytical skills with the ability to diagnose issues, interpret data, and provide solutions.
- A creative, self‑starter mentality with the ability to manage initiatives independently in a fast‑paced environment.
- Strong understanding of how Enterprise businesses operate.
- Exceptional communication and interpersonal skills, with a talent for building strong relationships with a variety of stakeholders.
- Experience helping customers deploy and see the value of the products they have purchased.
- A passion for technology and AI and a proven ability to quickly learn and master new products.
- Experience with building and executing account plans to drive adoption and ensure long‑term customer success.
- Experience working in a global team for an international company.
- Excellent written and verbal communication skills.
Visa sponsorship for this role is currently not available.
monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.
Customer Success Manager employer: monday.com
Contact Detail:
monday.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at monday.com on LinkedIn. Ask them about their experiences and any tips they might have for your application process. Personal connections can give you insights that make you stand out.
✨Tip Number 2
Prepare for the interview by mastering the product. Dive deep into monday.com’s features and think about how you can help customers optimise their workflows. Being able to discuss specific use cases will show you’re serious about the role.
✨Tip Number 3
Show off your relationship-building skills! During interviews, share examples of how you've fostered strong relationships with clients in the past. This is key for a Customer Success Manager, so let your personality shine through.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let us see your enthusiasm for helping customers succeed. Share specific examples of how you've made a difference in previous roles, especially in a SaaS environment.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the Enterprise Customer Success Manager role. We want to see how your background fits our needs!
Be Data-Driven: Since we value data-driven decision-making, include any relevant metrics or outcomes from your past work. Show us how you've used data to drive customer success and improve processes.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at monday.com
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of monday.com’s product suite. Familiarise yourself with its features and how they can solve common enterprise challenges. This will help you demonstrate your expertise and show that you can effectively guide customers in using the platform.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built relationships with clients in previous roles. Highlight specific instances where your interpersonal skills led to improved customer satisfaction or retention. This will illustrate your ability to be a trusted partner for enterprise customers.
✨Be Data-Driven
Since the role requires a commitment to data-driven decision-making, come prepared with examples of how you've used data to inform your strategies in past positions. Discuss any tools or methods you've employed to analyse customer usage and how that led to actionable insights.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges an enterprise customer might face and how you would address them using monday.com. This will showcase your critical thinking and practical application of the product.
