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For Companies At a Glance
- Tasks: Support partners and clients to maximise their success with monday.com.
- Company: Join monday.com, a leading platform transforming how teams work together.
- Benefits: Enjoy hybrid working, flexible hours, and a vibrant office culture.
- Why this job: Shape customer success strategies while collaborating with diverse teams in a dynamic environment.
- Qualifications: 3+ years in SaaS Customer Success, fluent in German or French is a plus.
- Other info: Be part of an equal opportunity employer committed to diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
Our Partnerships Group is growing, and we are looking for a Partners Success Manager to join the team! You’ll work closely with our business partners and their clients (both existing and new prospects) to ensure monday.com delivers the best value to their business needs and challenges. This is a key position to help shape our Partnerships’ Customer Excellence team. In this role, you will build the foundations for our Partnership customer success program and future business-oriented solutions. The work will be focused on our EMEA partners and their customers. This role is based in our London office and will be a hybrid working role with 3 days per week in the office.
About The Role
- Work closely with the Partnerships managers to share portfolio insights of their partners.
- Work closely with the partners to build their customer success management skills to ensure their customers’ retention and satisfaction.
- Work closely with the regional leaders - being a focal point for all post-sale processes in our partnership organization.
- Provide onboarding and training for new partners to ensure they’re able to help teams find value with monday.com.
- Forecast and track key account metrics.
- Prepare regular reports of progress and forecasts to internal and external stakeholders.
- Provide professional support to enhance customer’s and partners’ dedication to monday.com.
Your Experience & Skills
- 3+ years of experience in SaaS Customer Success Management, working with clients in the DACH region.
- Fluency in German or French is an advantage.
- Experience working in business organizations, managing cross-functional stakeholders, and negotiating solutions.
- Experience collaborating with developers, engineers, and product managers to meet customer requirements.
- Strong customer-facing and presentation skills with the ability to establish credibility with executives.
- Excellent technical project management skills, enabling multiple cross-functional teams to deliver against plans.
- Excellent organizational and time-management skills.
- Analytical skills and passion towards technology.
We believe in equal opportunity. monday.com is an equal opportunity employer and bans discrimination and harassment of any kind. monday.com is committed to the standard of equal employment opportunity for all employees and to creating and maintaining a workplace free of discrimination and harassment. All qualified applicants will be considered for employment regardless of any personal characteristic. We encourage candidates from all backgrounds to apply, regardless of their race, religion, national origin, ethnicity, sexual orientation, gender identity, age, marital status, family or parental status, physical or mental disability or any other status protected by the laws or regulations in the locations where monday.com operates. monday.com is committed to working with and providing access and reasonable accommodation to applicants with any disabilities. If you think you may require accommodation for any part of the recruitment process, please send a request to us. All requests for accommodation are treated confidentially, as practical and permitted by law.
Meet the Customer Success team
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfil their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
Partner Success Manager - DACH Region employer: monday.com, Israel
Contact Detail:
monday.com, Israel Recruiting Team
accommodations@monday.com
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Success Manager - DACH Region
✨Tip Number 1
Familiarise yourself with monday.com's platform and its features. Understanding how the software works will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Network with current employees or alumni who work at monday.com, especially those in customer success roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your experience in the DACH region and any relevant metrics that showcase your impact on customer satisfaction and retention.
✨Tip Number 4
Stay updated on industry trends and challenges within the SaaS sector, particularly in the DACH market. This knowledge will help you engage in meaningful conversations during interviews and show that you're proactive about understanding the landscape.
We think you need these skills to ace Partner Success Manager - DACH Region
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS Customer Success Management, particularly any work with clients in the DACH region. Use specific examples to demonstrate your skills in managing cross-functional stakeholders and negotiating solutions.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background aligns with the responsibilities of the Partner Success Manager position, especially your ability to build customer success management skills and enhance partner dedication.
Showcase Your Language Skills: If you are fluent in German or French, make sure to highlight this prominently in your application. This is an advantage for the role and can set you apart from other candidates.
Prepare for Potential Questions: Think about how you would answer questions related to your experience with onboarding and training new partners, as well as how you would track key account metrics. Being prepared will help you convey confidence during the interview process.
How to prepare for a job interview at monday.com, Israel
✨Understand the Role
Make sure you have a clear understanding of what a Partner Success Manager does, especially in the context of the DACH region. Familiarise yourself with monday.com's platform and how it can deliver value to partners and their clients.
✨Showcase Your Experience
Prepare to discuss your previous experience in SaaS Customer Success Management. Highlight specific examples where you've successfully managed client relationships and improved customer satisfaction, particularly in the DACH region.
✨Demonstrate Cross-Functional Collaboration
Be ready to talk about your experience working with cross-functional teams, such as developers and product managers. Share examples of how you've negotiated solutions and met customer requirements through collaboration.
✨Prepare for Technical Questions
Since the role requires strong technical project management skills, brush up on relevant technical knowledge. Be prepared to answer questions about managing projects and delivering against plans, as well as any analytical skills that relate to technology.
