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For Companies At a Glance
- Tasks: Lead and develop a high-performing delivery team across EMEA for a fast-growing SaaS company.
- Company: Join a dynamic SaaS company with a culture of transparency and customer obsession.
- Benefits: Enjoy competitive salary, career growth, and the chance to work with talented teams globally.
- Why this job: Shape critical functions and influence outcomes in a hyper-growth environment.
- Qualifications: 7+ years in Professional Services and 2+ years in people leadership required.
- Other info: Inclusive workplace committed to equal opportunity and support during the hiring process.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Our Professional Services team is growing fast, and we’re looking for a Delivery Team Lead to manage our EMEA Delivery Managers and Engagement Managers in London. This is a strategic leadership role covering both pre‑sales and post‑sales services, ensuring seamless execution and strong outcomes for our enterprise customers.
Why You’ll Love It
- Shape a critical function in a hyper‑growth SaaS company.
- High visibility and influence across both commercial and delivery operations.
- Work with talented teams across EMEA and globally.
- A culture built on transparency, ownership, and customer obsession.
Team & Operational Leadership
- Lead, coach, and develop a high‑performing EMEA delivery team.
- Set clear priorities, KPIs, and delivery standards; drive accountability and operational excellence.
- Oversee capacity planning, hiring, onboarding, and workload distribution.
- Build a collaborative, customer‑focused culture across delivery and pre‑sales.
- Establish reporting for portfolio health, KPIs, and performance.
- Drive process improvements to increase efficiency, predictability, and quality.
- Support regional and global Professional Services strategy.
Post‑Sales Delivery Oversight
- Own the health and performance of the EMEA delivery portfolio.
- Ensure consistent use of delivery methodologies, playbooks, and standards.
- Oversee project initiation, scoping, timelines, resource allocation, and customer communication.
- Lead governance across risks, escalations, CSAT, utilization, scope control, and reporting.
- Partner with Sales, CS, Solutions, Finance, and Partners to ensure smooth execution and billing.
- Act as senior escalation point for strategic accounts.
- Lead services scoping, solutioning, and SOW creation during pre‑sales.
- Partner with Sales to improve service attach rates and commercial outcomes.
- Refine pre‑sales processes, enablement, and approval flows.
- Support services positioning, pricing, and cross‑functional alignment.
- Contribute to evolving the services portfolio based on customer and market needs.
Your Experience & Skills
- 7+ years in Professional Services, Consulting, or Enterprise SaaS delivery.
- 2+ years people leadership experience.
- Proven success in enterprise project/portfolio management and cross‑functional collaboration.
- Experience with pre‑sales services (scoping, SOWs, resource estimation).
- Strong delivery methodologies and PM frameworks knowledge (PMP/PMI a plus).
- Highly organized, analytical, and process‑driven.
- Excellent communication and executive presence.
- High energy, adaptability, and a passion for customer impact.
- Technical background (APIs/integrations) is an advantage.
We believe in equal opportunity. At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind. All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law. If you need support or accommodation during the hiring process, we’re here to help.
Meet the Services team. We enable our customers to achieve their business goal, by transforming the way their organizations work. With expert guidance, deep partnerships, and a commitment to excellence, we act as a trusted advisor, delivering value and success through monday.com‑based solutions.
Delivery Team Lead employer: monday.com, Israel
Contact Detail:
monday.com, Israel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Team Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and even referrals that could get your foot in the door.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Tailor your responses to show how you align with their mission. Remember, they want to see your passion for customer obsession and operational excellence!
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in Professional Services and leadership can drive results. Highlight specific examples of how you've led teams to success in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our awesome team at StudySmarter.
We think you need these skills to ace Delivery Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Delivery Team Lead role. Highlight your leadership experience and any relevant project management successes to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role and how you can contribute to our Professional Services team. Be genuine and let your personality shine through!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to lead teams and deliver results. Numbers and metrics can really help us see your impact!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at monday.com, Israel
✨Know Your Delivery Methodologies
Make sure you brush up on your knowledge of delivery methodologies and project management frameworks. Be ready to discuss how you've applied these in past roles, especially in enterprise settings. This will show that you understand the importance of structured delivery in a fast-paced environment.
✨Showcase Leadership Experience
Prepare examples that highlight your leadership skills, particularly in managing teams and driving accountability. Think about specific situations where you coached team members or improved performance metrics. This will demonstrate your capability to lead a high-performing delivery team.
✨Understand Pre-Sales and Post-Sales Dynamics
Familiarise yourself with the nuances of both pre-sales and post-sales processes. Be ready to discuss how you've contributed to scoping, SOW creation, and customer communication. This will illustrate your comprehensive understanding of the role and its impact on customer satisfaction.
✨Emphasise Customer Obsession
Since the company values customer obsession, prepare to share stories that reflect your commitment to customer success. Highlight instances where you went above and beyond to ensure client satisfaction, as this aligns perfectly with the company's culture.
