Accounts Receivable Specialist

Our amazing finance team is growing, and we are looking for a highly motivated and driven Collections Specialist to join us in London. As a key contributor to our cash collection efforts, you will play a vital role in managing customer accounts, identifying and resolving payment issues, and collaborating with various internal teams to ensure a seamless collections process. If you have experience with payment portals and collections software, that’s a huge plus! Please note that this role is on a hybrid model- coming 3 days to the office.

About The Role

• Cash Collections: Actively manage assigned accounts receivable balances to ensure timely collection of outstanding payments, while minimizing bad debt exposure.
• Issue Resolution: Identify and resolve payment issues that cause delays, such as short payments, tax-related discrepancies, and unmet customer payment requirements.
• Customer Communication: Regularly communicate with customers via email and phone to address open invoices, follow up on overdue payments, and ensure alignment with payment terms.
• Internal Collaboration: Work closely with internal teams, including Account Managers, the Billing Team, and other stakeholders, to resolve billing issues and ensure smooth customer interactions.
• Payment Reconciliation: Reconcile customer payments against open balances, resolve any discrepancies, and process refunds as needed.
• System Updates & Reporting: Maintain accurate records in all relevant systems, ensuring that data is up-to-date for management to review and assist with cash flow forecasting.
• Process Improvement: Continuously identify opportunities to improve collections processes, enhance efficiency, and support automation initiatives.
• Tax & Compliance: Collaborate with customers and tax authorities to address any payment-related tax issues and ensure compliance with local and international regulations.
• Accounting Support: Assist with month-end and quarter-end accounting close processes to ensure accurate financial reporting.
• General Support: Provide assistance to the finance team with other ad-hoc responsibilities as needed.

Your Experience & Skills

• 2+ years of collections/account receivables experience
• Highly motivated and able to manage own workload independently and efficiently
• Proficient with Excel
• Capable of managing a variety of tasks and effectively assessing the priority and urgency of each.
• Ability to work within a global team
• Excellent spoken and written communication skills

We believe in equal opportunity. At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind. All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law. If you need support or accommodation during the hiring process, we’re here to help.

Meet the Finance team. The finance team’s goal is to support and enable all of monday.com’s departments as we strive to reach ambitious company objectives. Our scope of work ranges from fundraising, forecasting and budget analysis to tax payments, business metrics analysis, collection, payments and more! We’re service and numbers-oriented, meticulous in our work and highly motivated to help monday.com succeed.