At a Glance
- Tasks: Deliver exceptional service and build lasting relationships with luxury clients.
- Company: Join the prestigious MONCLER team in London’s New Bond Street.
- Benefits: Flexible part-time hours, competitive pay, and a vibrant work environment.
- Other info: Embrace diversity and inclusivity in a supportive workplace.
- Why this job: Be part of a luxury brand and enhance your retail skills in a dynamic setting.
- Qualifications: Sales experience in luxury fashion and strong communication skills required.
The predicted salary is between 12 - 15 £ per hour.
MONCLER is looking for a part-time (20 hours) mandarin‑speaking Client Advisor to join our team at London New Bond Street. Our Client Advisors, with impeccable presentation and a natural elegance, will guide each single client across the brand's values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long‑lasting relationship. The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.
Your Impact
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer's needs, providing support while trying the products on, cross‑selling, orienting customers to other departments if necessary;
- Ensures a unique client experience, creating a long‑lasting relationship, taking care of all phases of the selling ceremony, after‑sales and clienteling activities, providing a warm and welcoming environment;
- Achieves excellent selling performances and results;
- Implements and maintains company's visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activities;
- Ensures that company policies, procedures and standards are adhered to at all times;
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Qualifications Requirements:
- Previous experience in sales roles; experience in structured fashion luxury/retail companies; experience in Menswear is a plus;
- Passion for retail, client service and luxury fashion;
- Excellent understanding of the luxury sector and product sensitivity;
- Strong communication skills;
- Willingness to evolve in the organisation;
- Fluency Digitally aware and open to new ways of working;
- Ability to work in a fast‑paced, changing environment.
Mandarin-Speaking Luxury Client Advisor employer: Moncler
Moncler is an exceptional employer that values diversity and inclusivity, offering a vibrant work culture in the heart of London’s luxury retail scene. As a part-time Mandarin-Speaking Luxury Client Advisor, you will enjoy opportunities for personal growth while being part of a dynamic team dedicated to delivering unparalleled client experiences. With a commitment to excellence and a focus on employee development, Moncler provides a unique environment where your passion for luxury fashion can truly flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin-Speaking Luxury Client Advisor
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Moncler's history, values, and product lines. This will not only impress your interviewers but also help you connect with clients on a personal level.
✨Tip Number 2
Practice your Mandarin! Since this role requires fluency, brush up on your language skills, especially in a retail context. Role-play with a friend or use language apps to get comfortable with common phrases used in luxury sales.
✨Tip Number 3
Show off your personality! Moncler is all about elegance and style, so let your unique flair shine through during interviews. Dress the part and be confident in showcasing your passion for luxury fashion.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to highlight your skills and experiences directly related to the role. Don’t miss out on this opportunity!
We think you need these skills to ace Mandarin-Speaking Luxury Client Advisor
Some tips for your application 🫡
Show Your Passion:Let your love for luxury fashion shine through in your application. We want to see how excited you are about the role and the brand, so don’t hold back on sharing your enthusiasm!
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in sales and client service. We’re looking for specific examples that demonstrate your skills and how they align with what we do at Moncler.
Craft a Personal Cover Letter:Your cover letter is your chance to tell us why you’re the perfect fit for the Mandarin-Speaking Client Advisor role. Be personal, be engaging, and let us know how you can contribute to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Moncler
✨Know Your Brand Inside Out
Before the interview, dive deep into Moncler's history, values, and product lines. Understanding their luxury positioning and what sets them apart will help you connect with the brand during your conversation.
✨Showcase Your Sales Skills
Prepare specific examples from your previous sales roles that highlight your ability to build relationships and achieve targets. Think about times when you went above and beyond for a client, as this aligns perfectly with the role's focus on client experience.
✨Practice Your Mandarin
Since this role requires fluency in Mandarin, brush up on your language skills. Consider practising common retail phrases or scenarios in Mandarin to demonstrate your communication abilities during the interview.
✨Dress to Impress
As a luxury brand, Moncler values impeccable presentation. Choose an outfit that reflects the brand's elegance and sophistication, ensuring you make a strong first impression right from the start.
