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- Tasks: Deliver exceptional service and build lasting relationships with clients in a luxury retail environment.
- Company: Join the iconic Moncler team at Selfridges, a leader in luxury fashion.
- Benefits: Flexible part-time hours, competitive pay, and a vibrant work atmosphere.
- Why this job: Be part of a dynamic team and enhance your skills in luxury retail.
- Qualifications: Previous sales experience and a passion for luxury fashion are essential.
- Other info: Diverse and inclusive workplace committed to employee growth.
The predicted salary is between 10 - 13 £ per hour.
MONCLER is looking for a part-time (20 hours per week) Client Advisor to join our team at London Selfridges. Our Client Advisors, with impeccable presentation and a natural elegance, will guide each client across the brand's values and heritage, gaining a strong understanding of the client and their needs by building a profitable, long-lasting relationship. The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing to the team targets.
Responsibilities and tasks:
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer's needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary;
- Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
- Achieves excellent selling performances and results;
- Implements and maintains company's visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activities;
- Ensures that company policies, procedures and standards are adhered to at all times;
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Requirements:
- Previous experience in sales roles; experience in structured fashion luxury/retail companies; experience in Menswear is a plus;
- Passion for retail, client service and luxury fashion;
- Excellent understanding of the luxury sector and product sensitivity;
- Willingness to evolve in the organisation;
- Fluency and sophistication in English, another language is a plus;
- Digitally aware and open to new ways of working;
- Ability to work in a fast-paced, changing environment.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Part-Time Client Advisor F/M - Selfridges in London employer: Moncler
Contact Detail:
Moncler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part-Time Client Advisor F/M - Selfridges in London
✨Tip Number 1
Get to know the brand inside out! Moncler is all about luxury and elegance, so dive into their history and values. This will help you connect with clients and show that you're genuinely passionate about what you’re selling.
✨Tip Number 2
Practice your people skills! As a Client Advisor, you'll be interacting with customers all day. Role-play with friends or family to get comfortable with welcoming clients and understanding their needs. The more natural it feels, the better!
✨Tip Number 3
Dress to impress! Since this role is in luxury retail, your presentation matters. Make sure your outfit reflects the brand's style and sophistication. It’s all about making that first impression count!
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly. Plus, it shows you’re keen on joining the team. Let’s make it happen together!
We think you need these skills to ace Part-Time Client Advisor F/M - Selfridges in London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for luxury fashion shine through! Mention any relevant experience and how it connects to the Moncler brand. We want to see that you’re not just looking for a job, but that you genuinely care about the products and the client experience.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight your previous sales experience and how it aligns with the responsibilities of a Client Advisor. We appreciate when candidates take the time to show us why they’re a perfect fit for our team!
Be Personable and Professional: Your written application is your first chance to make an impression, so keep it friendly yet professional. Use a warm tone and ensure your language reflects the elegance of the Moncler brand. We’re looking for someone who can connect with clients effortlessly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and ready to embrace new ways of working, which we love!
How to prepare for a job interview at Moncler
✨Know the Brand Inside Out
Before your interview, make sure you research Moncler thoroughly. Understand their values, heritage, and product lines. This will not only impress your interviewers but also help you connect with the brand's ethos during the conversation.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences, especially in luxury retail. Think of specific examples where you exceeded targets or created memorable customer experiences. This will demonstrate your ability to thrive in a client-focused role.
✨Dress to Impress
As a potential Client Advisor, your presentation matters. Dress in a way that reflects the luxury fashion environment. Choose an outfit that is stylish yet professional, showing that you understand the importance of aesthetics in this industry.
✨Engage with Enthusiasm
During the interview, convey your passion for retail and client service. Be enthusiastic about the opportunity to work with clients and create lasting relationships. This energy can set you apart from other candidates and show that you're a great fit for the team.
