At a Glance
- Tasks: Provide exceptional client service and build lasting relationships in luxury retail.
- Company: Join the prestigious Moncler team at London New Bond Street.
- Benefits: Flexible part-time hours, dynamic work environment, and a chance to grow in luxury fashion.
- Other info: Embrace diversity and inclusivity in a supportive workplace.
- Why this job: Be part of a luxury brand and enhance your skills in a vibrant setting.
- Qualifications: Sales experience in luxury retail and fluency in Mandarin and English required.
The predicted salary is between 12 - 15 € per hour.
MONCLER is looking for a part‑time (20 hours) mandarin‑speaking Client Advisor to join our team at London New Bond Street.
Our Client Advisors, with impeccable presentation and a natural elegance, will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long‑lasting relationship. The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.
Your Impact
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross‑selling, orienting customers to other department if necessary;
- Ensures a unique client experience, creating a long‑lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
- Achieves excellent selling performances and results;
- Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activities;
- Ensures that company policies, procedures and standards are adhered to at all times;
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Qualifications
- Previous experience in sales roles; experience in structured fashion luxury/retail companies; experience in Menswear is a plus;
- Passion for retail, client service and luxury fashion;
- Excellent understanding of the luxury sector and product sensitivity;
- Strong communication skills;
- Willingness to evolve in the organisation;
- Fluency & sophistication in Mandarin and English, another language is a plus;
- Digitally aware and open to new ways of working;
- Ability to work in a fast‑paced, changing environment.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Mandarin-speaking Part-time Client Advisor F/M - London New Bond Street employer: Moncler
Moncler is an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusivity at our prestigious London New Bond Street location. As a part-time Mandarin-speaking Client Advisor, you will enjoy opportunities for personal growth within the luxury retail sector, while being part of a dynamic team dedicated to providing unparalleled client experiences. With a commitment to excellence and a supportive environment, Moncler ensures that every employee can thrive and develop their skills in a fast-paced, rewarding setting.
StudySmarter Expert Advice🤫
We think this is how you could land Mandarin-speaking Part-time Client Advisor F/M - London New Bond Street
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Moncler's history and values. This will not only impress your interviewers but also help you connect with the brand's ethos during your conversation.
✨Tip Number 2
Practice your Mandarin! Since this role requires fluency, brush up on your language skills. Try role-playing customer scenarios in Mandarin to feel more confident when interacting with clients.
✨Tip Number 3
Show off your sales skills! Think of specific examples from your past experiences where you excelled in client service or achieved sales targets. Be ready to share these stories during your interview to demonstrate your capabilities.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the team at Moncler. Don’t miss out on this opportunity!
We think you need these skills to ace Mandarin-speaking Part-time Client Advisor F/M - London New Bond Street
Some tips for your application 🫡
Show Your Passion for Luxury Fashion:When writing your application, let your love for luxury fashion shine through! Share specific experiences that highlight your enthusiasm and understanding of the sector. We want to see how you connect with the brand's values and heritage.
Highlight Your Sales Experience:Make sure to detail any previous sales roles you've had, especially in structured fashion or luxury retail. We’re looking for evidence of your ability to build long-lasting client relationships and achieve excellent selling performances.
Communicate Clearly and Confidently:Since fluency in Mandarin and English is key, ensure your application reflects strong communication skills. Use clear and confident language to demonstrate your ability to engage with clients effectively. We want to see your personality come through!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our team at Moncler!
How to prepare for a job interview at Moncler
✨Know Your Brand
Before the interview, dive deep into Moncler's history, values, and product lines. Understanding their luxury positioning and what sets them apart will help you connect with the brand during your conversation.
✨Showcase Your Sales Skills
Prepare to discuss specific examples from your previous sales roles. Highlight how you've successfully built relationships with clients and achieved sales targets, especially in a luxury retail environment.
✨Practice Your Mandarin
Since fluency in Mandarin is crucial, practice speaking it in a retail context. Role-play common customer interactions to demonstrate your language skills and ability to provide exceptional service.
✨Emphasise Teamwork
Moncler values collaboration, so be ready to share experiences where you've worked effectively within a team. Discuss how you can contribute to team goals while maintaining a positive and energetic atmosphere.
