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- Tasks: Guide clients through luxury shopping experiences and build lasting relationships.
- Company: Join the prestigious Moncler team at Harrods in London.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Dynamic environment with a focus on diversity and inclusion.
- Why this job: Be part of a luxury brand and enhance your retail skills.
- Qualifications: Sales experience in luxury fashion and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
MONCLER is looking for a full-time Client Advisor to join our team at London Harrods. Our Client Advisors, with impeccable presentation and a natural elegance, will guide each client across the brand's values and heritage, gaining a strong understanding of the client and their needs by building a profitable, long-lasting relationship. The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing to the team targets.
Responsibilities
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary;
- Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
- Achieves excellent selling performances and results;
- Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activities;
- Ensures that company policies, procedures and standards are adhered to at all times;
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Qualifications
- Previous experience in sales roles; experience in structured fashion luxury/retail companies; experience in Menswear is a plus;
- Passion for retail, client service and luxury fashion;
- Excellent understanding of the luxury sector and product sensitivity;
- Strong communication skills;
- Willingness to evolve in the organisation;
- Fluency and sophistication in English, another language is a plus;
- Digitally aware and open to new ways of working;
- Ability to work in a fast-paced, changing environment.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Full Time Client Advisor f/m – Harrods in London employer: Moncler
Contact Detail:
Moncler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Client Advisor f/m – Harrods in London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Moncler's history, values, and product lines. This will not only impress your interviewers but also help you connect with the luxury fashion vibe they embody.
✨Tip Number 2
Practice your people skills! As a Client Advisor, you'll be all about building relationships. Role-play with friends or family to nail down how to engage customers, understand their needs, and create that warm, welcoming atmosphere.
✨Tip Number 3
Show off your sales savvy! Be ready to share examples of how you've achieved targets in previous roles. Think about specific situations where you went above and beyond for a customer – those stories will make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Moncler team at Harrods. Let’s get you that dream job!
We think you need these skills to ace Full Time Client Advisor f/m – Harrods in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your love for luxury fashion and client service shine through. We want to see that you’re genuinely excited about the role and the brand!
Tailor Your CV: Make sure your CV is tailored to highlight your relevant experience in sales and retail. We’re looking for specific examples that demonstrate your skills and how they align with what we do at Moncler.
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Client Advisor role. Share your story, your experiences, and how you can contribute to our team at Harrods.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Moncler
✨Know the Brand Inside Out
Before your interview, dive deep into Moncler's history, values, and product lines. Understanding their heritage will help you connect with the brand's ethos and demonstrate your passion for luxury fashion during the conversation.
✨Showcase Your Sales Skills
Prepare specific examples from your previous sales roles that highlight your ability to build relationships and achieve targets. Think about times when you provided exceptional customer service or exceeded sales goals, as these stories will resonate well with the interviewers.
✨Dress to Impress
As a Client Advisor in a luxury environment, your presentation matters. Choose an outfit that reflects the elegance of the brand while ensuring you feel comfortable and confident. This will not only make a great first impression but also show your understanding of the luxury retail sector.
✨Ask Thoughtful Questions
Prepare insightful questions about the role, team dynamics, and company culture. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.