OverviewMONCLER is currently looking for a Team Manager / Department Manager (internally called Client Advisor Manager) to join our team at Harrods London. Our Client Advisor Managers take on the role of Brand Ambassador. They are responsible for growing their store’s sales by providing an exceptional level of service to their clients and managing the operations of their stores efficiently. They recruit, manage, lead and support the development of their teams while working directly with their Store Manager to strategically drive their business.Your ImpactEnsure Moncler sales and service standards are embodied consistently across all customer and team interactionsMotivate the sales team and lead by example in service, product knowledge and commercial behavioursProactively recruit, interview and hire a high‑performing team that drives store sales, delivers elevated service and builds long‑term customer loyaltyDrive store sales and productivity through effective management of key KPIs including sales, UPT, conversion, productivity and inventoryOversee daily store operations to ensure efficiency and protection of company assets, including schedule management, inventory control, cash handling, shipping and receiving in line with business needs and company policiesAnalyse sell‑through and productivity reports and collaborate closely with Regional partners to strategically grow the businessCoach and support all store staff to comply with company initiatives, including training and selling programmes, CEM, CRM and other brand standardsDevelop the team to support individual growth, engagement and clear career paths for future leaders through regular one‑to‑one touch‑bases, team and management meetings and individual development plansAdhere to all company policies and procedures at all timesUnderstand and proactively respond to the competitive environment and market trends, identifying future opportunities to strengthen the brand’s positionQualifications3–5 years’ retail management experience, including at least 2–3 years in luxury or premium fashion retailDeep product sensitivity and styling expertise, with a genuine passion for fashion, craftsmanship and brand heritageProven commercial track record in achieving sales targets, growing clientele and developing high‑performing teamsStrong people leadership with experience coaching, motivating and managing employee relations in a fast‑paced retail environmentAdvanced organisational skills with meticulous attention to detail and the ability to prioritise effectivelyCommercial and analytical capability, confidently interpreting sales reports, KPIs and performing fundamental calculations to drive performanceOperational proficiency, able to operate all store equipment and systems required to run daily operations smoothlyExcellent communication skills with fluent and sophisticated English, both written and verbal; an additional language is a plusTechnical literacy, proficient in Microsoft Office (Word, Excel, Outlook) and comfortable learning retail management and CRM systemsMoncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees
Department/Team Manager F/M - London Harrods
