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- Tasks: Deliver exceptional service and build lasting relationships with clients at Heathrow Airport.
- Company: Join Moncler, a leading luxury fashion brand known for elegance and style.
- Benefits: Full-time position with opportunities for growth in a dynamic retail environment.
- Why this job: Be part of a luxury brand and enhance your skills in client service and sales.
- Qualifications: Experience in sales, passion for luxury fashion, and strong communication skills required.
- Other info: Inclusive workplace celebrating diversity and offering a vibrant team culture.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Moncler is currently looking for a full‑time Client Advisor to join our team at Heathrow Airport. Our Client Advisors, with impeccable presentation and natural elegance, will guide each individual client across the brand’s values and heritage, gaining a deep understanding of the client and their needs, and building a profitable, long‑lasting relationship. The Client Advisor, in partnership with the team, is responsible for attaining individual results and contributing to the team targets.
Responsibilities and Tasks
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customers’ needs, supporting customers while trying the products on, cross‑selling, orienting customers to other departments if necessary.
- Ensures a unique client experience, creating a long‑lasting relationship, handling all phases of the selling ceremony, after‑sales and clienteling activities, and maintaining a warm and welcoming environment.
- Achieves excellent selling performances and results.
- Implements and maintains the company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management.
- Actively cooperates during the preparation and execution of inventories, product replenishment and stock activities.
- Ensures that company policies, procedures and standards are adhered to at all times.
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Qualifications
- Previous experience in sales roles; experience in structured fashion luxury/retail companies is a plus.
- Passion for retail, client service and luxury fashion.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve within the organisation.
- Fluency and sophistication in English and another language is a plus.
- Digitally aware and open to new ways of working.
- Ability to work in a fast‑paced, changing environment.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, or sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level: Not Applicable
Employment type: Full‑time
Job function: Consulting, Information Technology, and Sales
Industries: Retail Luxury Goods and Jewelry
Client Advisor F/M - Heathrow Airport in Hounslow employer: Moncler
Contact Detail:
Moncler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor F/M - Heathrow Airport in Hounslow
✨Tip Number 1
Get to know the brand inside out! Moncler is all about luxury and elegance, so dive into their history and values. This will help you connect with clients and show them you genuinely care about their experience.
✨Tip Number 2
Practice your communication skills! Being a Client Advisor means you'll be chatting with all sorts of people. Role-play with friends or family to get comfortable with welcoming customers and understanding their needs.
✨Tip Number 3
Show off your passion for retail! When you apply through our website, make sure to highlight your love for luxury fashion and client service. Share any relevant experiences that showcase your enthusiasm.
✨Tip Number 4
Be ready to adapt! The retail environment can change quickly, especially in a bustling place like Heathrow Airport. Show us you're flexible and can thrive in fast-paced situations during your interview.
We think you need these skills to ace Client Advisor F/M - Heathrow Airport in Hounslow
Some tips for your application 🫡
Show Your Passion for Luxury Fashion: When writing your application, let your love for luxury fashion shine through! Share any experiences or stories that highlight your passion for the industry and how it aligns with Moncler's values.
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Advisor role. Highlight relevant sales experience and skills that match the job description, showing us why you're the perfect fit for our team at Heathrow Airport.
Be Personable and Engaging: Remember, we’re looking for someone who can build long-lasting relationships with clients. Use a friendly tone in your application to convey your communication skills and ability to connect with people.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing application and get you one step closer to joining our team!
How to prepare for a job interview at Moncler
✨Know the Brand Inside Out
Before your interview, dive deep into Moncler's history, values, and product lines. Understanding their heritage will not only impress your interviewers but also help you connect with the brand's ethos during the conversation.
✨Showcase Your Sales Skills
Prepare to discuss specific examples from your previous sales roles where you excelled in client service. Highlight how you built relationships and achieved targets, as this aligns perfectly with the responsibilities of a Client Advisor.
✨Practice Your Presentation
Since presentation is key for this role, practice how you present yourself and your ideas. Dress elegantly and ensure your body language conveys confidence and warmth, reflecting the luxury environment of Moncler.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. Prepare to demonstrate how you would handle different customer interactions, showcasing your ability to understand needs and provide exceptional service.
