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- Tasks: Guide clients through a luxurious shopping experience at Harrods.
- Company: Join Moncler, a leading luxury fashion brand known for elegance.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Embrace diversity in a fast-paced, exciting environment.
- Why this job: Be part of a dynamic team and build lasting relationships with clients.
- Qualifications: Sales experience in luxury retail and a passion for fashion.
The predicted salary is between 30000 - 40000 £ per year.
MONCLER is looking for a full-time Client Advisor to join our team at London Harrods. Our Client Advisors, with impeccable presentation and a natural elegance, will guide each client across the brand's values and heritage, gaining a strong understanding of the client and their needs by building a profitable, long-lasting relationship. The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing to the team targets.
Responsibilities
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary;
- Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
- Achieves excellent selling performances and results;
- Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activities;
- Ensures that company policies, procedures and standards are adhered to at all times;
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Qualifications
- Previous experience in sales roles; experience in structured fashion luxury/retail companies; experience in Menswear is a plus;
- Passion for retail, client service and luxury fashion;
- Excellent understanding of the luxury sector and product sensitivity;
- Strong communication skills;
- Willingness to evolve in the organisation;
- Fluency & sophistication in English, another language is a plus;
- Digitally aware and open to new ways of working;
- Ability to work in a fast-paced, changing environment.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Full Time Client Advisor f/m – Harrods employer: Moncler
Contact Detail:
Moncler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Full Time Client Advisor f/m – Harrods
✨Tip Number 1
Get to know the brand inside out! Moncler is all about luxury and elegance, so dive into their history and values. This will help you connect with clients and show them you genuinely care about their experience.
✨Tip Number 2
Practice your communication skills! Being a Client Advisor means building relationships, so work on being approachable and engaging. Role-play with friends or family to get comfortable with different customer scenarios.
✨Tip Number 3
Show off your passion for fashion! When you’re in the interview, share your thoughts on current trends and how they relate to Moncler's offerings. This will demonstrate your enthusiasm and knowledge of the luxury sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Moncler team at Harrods!
We think you need these skills to ace Full Time Client Advisor f/m – Harrods
Some tips for your application 🫡
Show Your Passion: Let your love for luxury fashion and client service shine through in your application. We want to see how your enthusiasm aligns with our brand values and how you can contribute to creating that unique client experience.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in sales and retail. We’re looking for candidates who understand the luxury sector, so don’t forget to mention any specific achievements or roles that showcase your skills.
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for the Client Advisor role. Share your story, your understanding of our brand, and how you plan to build long-lasting relationships with clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Moncler
✨Know Your Brand Inside Out
Before the interview, dive deep into Moncler's history, values, and product lines. Understanding the brand's heritage will help you connect with the interviewers and demonstrate your passion for luxury fashion.
✨Showcase Your Client-Centric Approach
Prepare examples from your past experiences where you've successfully built relationships with clients. Highlight how you understood their needs and provided exceptional service, as this role is all about creating long-lasting connections.
✨Dress to Impress
Since this is a luxury retail position, your presentation matters. Choose an outfit that reflects the elegance of the brand while ensuring you feel comfortable and confident. First impressions count!
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating customer interactions. Practice how you would welcome a client, understand their needs, and guide them through the selling ceremony to showcase your skills effectively.