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- Tasks: Deliver exceptional customer service and create memorable shopping experiences at Heathrow Airport.
- Company: Join Moncler, a leading luxury fashion brand known for its stylish and innovative products.
- Benefits: Enjoy a competitive salary, inclusive culture, and opportunities for career growth.
- Why this job: Be part of a dynamic team in the luxury retail sector and make a real impact.
- Qualifications: Previous sales experience and a passion for luxury fashion are essential.
- Other info: Embrace diversity in a fast-paced environment with a focus on teamwork and client relationships.
The predicted salary is between 30000 - 42000 £ per year.
Responsibilities and Tasks:
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross‑selling, orienting customers to other departments if necessary.
- Ensures a unique client experience, creating a long‑lasting relationship, taking care of all phases of the selling ceremony, after‑sales and clienteling activities, and providing a warm and welcoming environment.
- Achieves excellent selling performances and results.
- Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management.
- Actively cooperates during the preparation and execution of inventories, product replenishment and stock activities.
- Ensures that company policies, procedures and standards are adhered to at all times.
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Requirements:
- Previous experience in sales roles; experience in structured fashion luxury/retail companies is a plus.
- Passion for retail, client service and luxury fashion.
- Excellent understanding of the luxury sector and product sensitivity.
- Willingness to evolve in the organisation.
- Fluency & sophistication in English and another language is a plus.
- Digitally aware and open to new ways of working.
- Ability to work in a fast‑paced, changing environment.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level: Associate. Employment type: Full‑time. Job function: Sales, General Business, and Business Development. Industries: Retail Luxury Goods and Jewelry.
Client Advisor F/M - Heathrow Airport employer: Moncler
Contact Detail:
Moncler Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor F/M - Heathrow Airport
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Moncler's history, values, and product lines. This will not only impress your interviewers but also help you connect with their luxury ethos.
✨Tip Number 2
Practice your selling skills! Role-play common customer scenarios with a friend or in front of the mirror. Show how you would create that unique client experience and handle objections like a pro.
✨Tip Number 3
Network like a champ! Connect with current or former Moncler employees on LinkedIn. They can provide insider tips and might even refer you directly, giving you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Moncler family.
We think you need these skills to ace Client Advisor F/M - Heathrow Airport
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for retail and luxury fashion shine through in your application. Share any relevant experiences that highlight your love for client service and how you’ve gone the extra mile to create memorable customer experiences.
Tailor Your CV: Make sure your CV is tailored to the role of Client Advisor. Highlight your previous sales experience, especially in structured fashion or luxury environments, and don’t forget to mention any achievements that demonstrate your selling prowess.
Craft a Personal Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for Moncler. Use it to express your understanding of the luxury sector and how you can contribute to creating a unique client experience at Heathrow Airport.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Moncler
✨Know Your Luxury Fashion
Brush up on your knowledge of luxury fashion brands and trends. Being able to discuss Moncler's unique offerings and how they stand out in the market will show your passion and understanding of the sector.
✨Master the Selling Ceremony
Familiarise yourself with the phases of the selling ceremony. Be prepared to demonstrate how you would welcome customers, understand their needs, and create a memorable shopping experience that aligns with Moncler's standards.
✨Showcase Your Team Spirit
Highlight your ability to work effectively within a team. Share examples of how you've collaborated with colleagues in previous roles, especially in fast-paced environments, to achieve sales targets and maintain high service levels.
✨Be Digitally Savvy
Since the role requires being digitally aware, be ready to discuss any relevant technology or tools you've used in past positions. Show enthusiasm for new ways of working and how you can leverage digital solutions to enhance client experiences.
