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For Companies At a Glance
- Tasks: Guide clients through a luxury shopping experience at Heathrow Airport.
- Company: Join Moncler, a prestigious brand known for its elegance and quality in fashion.
- Benefits: Enjoy flexible part-time hours and the chance to work in a vibrant environment.
- Why this job: Be part of a dynamic team that values client relationships and personal growth.
- Qualifications: Previous sales experience is preferred; passion for luxury fashion is essential.
- Other info: Moncler promotes diversity and inclusivity in the workplace.
Overview
MONCLER is currently looking for a part-time (24 hours) Client Advisor to join our team at Heathrow Airport.
Our Client Advisors, with impeccable presentation and natural elegance, will guide each single client across the brand’s values and heritage, gaining a strong understanding of the client and their needs, by building a profitable, long-lasting relationship.
The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing also to the team targets.
Your Impact
Responsibilities and tasks:
● Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary;
● Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after-sales and clienteling activities, and providing a warm and welcoming environment;
● Achieves excellent selling performances and results;
● Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
● Actively cooperates during the preparation and execution of inventories, product replenishment and stock activities;
● Ensures that company policies, procedures and standards are adhered to at all times.
● Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Qualifications
Requirements:
● Previous experience in sales roles; experience in structured fashion luxury/retail companies is a plus;
● Passion for retail, client service and luxury fashion;
● Excellent understanding of the luxury sector and product sensitivity;
● Strong communication skills;
● Willingness to evolve in the organisation;
● Fluency & sophistication in English and another language is a plus;
● Digitally aware and open to new ways of working;
● Ability to work in a fast-paced, changing environment
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees
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Client Advisor Part-Time F/M - Heathrow Airport employer: Moncler Group
Contact Detail:
Moncler Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Advisor Part-Time F/M - Heathrow Airport
✨Tip Number 1
Familiarise yourself with Moncler's brand values and heritage. Understanding the story behind the brand will help you connect with clients and convey the luxury experience they expect.
✨Tip Number 2
Practice your communication skills, especially in a retail context. Role-playing different customer scenarios can help you feel more confident in understanding and addressing client needs.
✨Tip Number 3
Showcase your passion for luxury fashion by staying updated on current trends and products. Being knowledgeable about the latest collections will impress both clients and your potential employers.
✨Tip Number 4
Network with professionals in the luxury retail sector. Attend events or join online forums to connect with others who can provide insights or even referrals for the Client Advisor position at Heathrow Airport.
We think you need these skills to ace Client Advisor Part-Time F/M - Heathrow Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales, particularly in luxury retail. Emphasise any previous roles where you provided exceptional customer service or built strong client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your passion for retail and luxury fashion. Mention specific experiences that demonstrate your ability to understand customer needs and create memorable shopping experiences.
Showcase Communication Skills: Since strong communication skills are essential for this role, consider including examples in your application that showcase your ability to engage with clients effectively and work collaboratively within a team.
Highlight Adaptability: Given the fast-paced environment at Heathrow Airport, mention any experiences where you successfully adapted to changing situations or handled multiple tasks simultaneously. This will show your readiness for the dynamic nature of the role.
How to prepare for a job interview at Moncler Group
✨Showcase Your Passion for Luxury Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share specific examples of how you've engaged with luxury brands in the past, whether through personal experiences or professional roles. This will demonstrate your genuine interest and understanding of the sector.
✨Demonstrate Excellent Communication Skills
As a Client Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. Be prepared to discuss how you would approach understanding a client's needs and how you would build rapport with them.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate customer interactions. Prepare by thinking about how you would handle various customer scenarios, from welcoming a client to addressing their concerns. This will showcase your ability to provide exceptional service.
✨Highlight Team Collaboration Experience
Since teamwork is essential for this role, be ready to share examples of how you've successfully worked within a team in previous positions. Discuss how you contributed to team goals and how you can bring that collaborative spirit to Moncler.
