At a Glance
- Tasks: Deliver exceptional service and create lasting relationships with clients in a luxury retail environment.
- Company: Join Moncler, a leading luxury fashion brand at London Selfridges.
- Benefits: Flexible part-time hours, dynamic team atmosphere, and opportunities for growth.
- Other info: Embrace diversity and inclusivity in a vibrant workplace.
- Why this job: Be part of a prestigious brand and enhance your skills in luxury retail.
- Qualifications: Sales experience in luxury fashion and fluency in Mandarin and English required.
The predicted salary is between 12 - 15 £ per hour.
MONCLER is looking for a part‑time (32 hours) mandarin‑speaking Client Advisor to join our team at London Selfridges. Our Client Advisors, with impeccable presentation and natural elegance, guide each client across the brand’s values and heritage, building a profitable, long‑lasting relationship. The Client Advisor works with the team, is responsible for reaching individual results and contributing to team targets.
Your Impact
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross‑selling, orienting customers to other departments if necessary.
- Ensures a unique client experience, creating a long‑lasting relationship, taking care of all phases of the selling ceremony, after‑sales and clienteling activities, providing a warm and welcoming environment.
- Achieves excellent selling performances and results.
- Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management.
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activities.
- Ensures that company policies, procedures and standards are adhered to at all times.
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Qualifications Requirements:
- Previous experience in sales roles; experience in structured fashion luxury/retail companies; experience in menswear is a plus.
- Passion for retail, client service and luxury fashion.
- Excellent understanding of the luxury sector and product sensitivity.
- Strong communication skills.
- Willingness to evolve in the organization.
- Fluency & sophistication in Mandarin and English; another language is a plus.
- Digitally aware and open to new ways of working.
- Ability to work in a fast‑paced, changing environment.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Client Advisor Mandarin Speaker Part-Time (32 hrs) F/M – London Selfridges employer: Moncler Group
Moncler is an exceptional employer that values diversity and inclusivity, offering a vibrant work culture in the heart of London Selfridges. As a part-time Client Advisor, you will enjoy opportunities for personal growth within the luxury retail sector, while being part of a dynamic team that prioritises client relationships and exceptional service. With a commitment to employee development and a supportive environment, Moncler provides a unique platform for those passionate about luxury fashion and client engagement.
