At a Glance
- Tasks: Deliver exceptional service and build lasting relationships with clients in a luxury retail environment.
- Company: Join the prestigious Moncler team at London Harrods, known for elegance and style.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth in luxury fashion.
- Other info: Embrace diversity and thrive in a fast-paced, evolving environment.
- Why this job: Be part of a dynamic team and immerse yourself in the world of luxury fashion.
- Qualifications: Sales experience in luxury retail, strong communication skills, and a passion for client service.
The predicted salary is between 35000 - 40000 £ per year.
MONCLER is looking for a full-time Client Advisor to join our team at London Harrods. Our Client Advisors, with impeccable presentation and a natural elegance, will guide each client across the brand’s values and heritage, gaining a strong understanding of the client and their needs by building a profitable, long-lasting relationship.
The Client Advisor, in partnership with the team, is responsible for reaching individual results and contributing to the team targets.
Your Impact
- Provides the best service, taking care of all phases of the selling ceremony: welcoming, understanding customer’s needs, providing support while trying the products on, cross-selling, orienting customers to other departments if necessary;
- Ensures a unique client experience, creating a long-lasting relationship, taking care of all phases of the selling ceremony, after sales and clienteling activities, providing a warm and welcoming environment;
- Achieves excellent selling performances and results;
- Implements and maintains company’s visual standards in store, collaborating with the Visual Merchandising team, ensuring replenishment and stock management;
- Actively cooperates during preparation and execution of inventories, product replenishment and stock activities;
- Ensures that company policies, procedures and standards are adhered to at all times;
- Works with the team effectively and enthusiastically, conveying energy and motivation, whilst being a reliable partner.
Qualifications
- Previous experience in sales roles; experience in structured fashion luxury/retail companies; experience in Menswear is a plus;
- Passion for retail, client service and luxury fashion;
- Excellent understanding of the luxury sector and product sensitivity;
- Strong communication skills;
- Willingness to evolve in the organisation;
- Fluency & sophistication in English, another language is a plus;
- Digitally aware and open to new ways of working;
- Ability to work in a fast-paced, changing environment.
Moncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Client Advisor Full-Time F/M - London Harrods employer: Moncler Group
Moncler is an exceptional employer, offering a vibrant work culture in the heart of London Harrods, where creativity and elegance thrive. As a Client Advisor, you will benefit from comprehensive training and growth opportunities within the luxury retail sector, while being part of a diverse team that values collaboration and individual contributions. With a commitment to inclusivity and employee development, Moncler ensures that every team member can flourish in their career while delivering outstanding service to clients.
