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- Tasks: Service and repair water softeners in homes and businesses while delivering top-notch customer service.
- Company: Join Monarch Water, the UK's leading water softener distributor with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, a company vehicle, tools, and ongoing training for career growth.
- Why this job: Be part of a high-performing team and make a real difference in customers' lives.
- Qualifications: Customer service skills, technical mindset, and a passion for problem-solving required.
- Other info: Dynamic work environment with opportunities for progression and employee discounts.
The predicted salary is between 30000 - 42000 £ per year.
With over 50 years’ experience, Monarch Water are the UK’s market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office.
We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties. Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.
As the Water Softener Engineer, you will have excellent customer service and communication skills. You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.
Responsibilities- Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers’ homes and businesses.
- Deliver high levels of customer service.
- Managing parts stock use and replenishment.
- Deliver an industry leading first time fix rate.
- Managing daily workload.
- Completing company documentation as required, including service reports and quotes.
- Ensure payment details are taken before leaving the customer’s property.
- Follow company Health and Safety procedures.
- Ensure company vehicle is well maintained in accordance with company policies.
- Work as part of a high performing team.
- Able to work independently as well as in a team.
- Excellent customer service and communication.
- Fault finding on both electrical and mechanical faults.
- Attention to detail and a desire to learn new products.
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
- Well organised and disciplined.
- Happy to travel to customer locations.
Are You Technically minded, looking for your next new challenge? Able to provide excellent customer service skills? If this sounds like you, we would love you to join our fantastic team.
What we Offer- 25 days holiday + bank holidays
- All equipment provided including tools, uniform, a company vehicle and phone.
- Ongoing training programme
- Tiered structure allowing progression and future career paths.
- Working as part of a high performing successful team
- Employee discounts and staff incentives
Water Softener Service Engineer in Royal Tunbridge Wells employer: Monarch
Contact Detail:
Monarch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Softener Service Engineer in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company! Research Monarch Water and their products. Understanding their values and customer service approach will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your fault-finding skills! Brush up on both electrical and mechanical troubleshooting techniques. Being able to demonstrate your problem-solving abilities in real-time can really set you apart from other candidates.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've delivered excellent service in the past. Remember, they want someone who can maintain high levels of customer satisfaction, so be ready to share your success stories.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Monarch Water. Don’t miss out on this opportunity!
We think you need these skills to ace Water Softener Service Engineer in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with water softeners and customer service. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about the role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Problem-Solving Skills: Since fault finding is key in this role, share specific examples of how you've tackled similar challenges in the past. We love to see how you think on your feet and find solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Monarch
✨Know Your Stuff
Make sure you brush up on your knowledge of water softeners and their components. Familiarise yourself with common electrical and mechanical faults, as well as the latest products and technologies in the market. This will show that you're not just technically minded but also genuinely interested in the role.
✨Customer Service is Key
Since customer service is at the heart of what they do, prepare to discuss your previous experiences in delivering excellent service. Think of specific examples where you went above and beyond for a customer, and be ready to explain how you would handle challenging situations.
✨Show Your Problem-Solving Skills
Be prepared to demonstrate your fault-finding abilities during the interview. You might be asked to solve a hypothetical problem or case study related to water softeners. Practice articulating your thought process clearly, so they can see how you approach diagnosing and resolving issues.
✨Ask Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and ongoing training opportunities. This shows that you're not only interested in the job but also in how you can grow and contribute to their success.
