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- Tasks: Service and repair water softeners in homes and businesses while delivering top-notch customer service.
- Company: Join Monarch Water, the UK's leading water softener distributor with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, a company vehicle, tools, and ongoing training for career growth.
- Why this job: Be part of a high-performing team and make a real difference in customers' lives.
- Qualifications: Strong customer service skills and a knack for fault finding in electrical and mechanical systems.
- Other info: Dynamic role with opportunities for progression and employee discounts.
The predicted salary is between 36000 - 60000 £ per year.
With over 50 years' experience, Monarch Water are the UK's market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office. We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties. Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.
As the Water Softener Engineer, you will have excellent customer service and communication skills. You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.
The Role:- Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers' homes and businesses.
- Deliver high levels of customer service.
- Managing parts stock use and replenishment.
- Deliver an industry leading first time fix rate.
- Managing daily workload.
- Completing company documentation as required, including service reports and quotes.
- Ensure payment details are taken before leaving the customer's property.
- Follow company Health and Safety procedures.
- Ensure company vehicle is well maintained in accordance with company policies.
- Work as part of a high performing team.
- Able to work independently as well as in a team.
- Excellent customer service and communication.
- Fault finding on both electrical and mechanical faults.
- Attention to detail and a desire to learn new products.
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
- Well organised and disciplined.
- Happy to travel to customer locations.
- Technically minded, looking for your next new challenge?
- Able to provide excellent customer service skills?
If this sounds like you, we would love you to join our fantastic team.
Benefits- 25 days holiday + bank holidays.
- All equipment provided including tools, uniform, a company vehicle and phone.
- Ongoing training programme.
- Tiered structure allowing progression and future career paths.
- Working as part of a high performing successful team.
- Employee discounts and staff incentives.
Water Softener Service Engineer in Peterborough employer: Monarch
Contact Detail:
Monarch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Softener Service Engineer in Peterborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Monarch Water. Understand their products and values, so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these during your chat.
✨Tip Number 3
Show off your problem-solving skills! Be prepared to discuss how you've tackled tricky situations in the past, especially when it comes to fault finding. This will demonstrate your technical mindset and ability to think on your feet.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so make sure you hit us up there. It shows you're keen and makes it easier for us to keep track of your application.
We think you need these skills to ace Water Softener Service Engineer in Peterborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any experience with fault finding. We want to see how you can bring your unique skills to the Water Softener Engineer role!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about providing excellent customer service. Share specific examples of how you've solved problems in the past, especially in technical roles.
Showcase Your Technical Skills: Don’t forget to mention any relevant technical experience you have, especially with electrical or mechanical systems. We love candidates who are technically minded and eager to learn new products!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Monarch
✨Know Your Stuff
Make sure you brush up on your technical knowledge about water softeners. Understand how they work, common faults, and the latest technologies in the industry. This will not only help you answer technical questions but also show your passion for the role.
✨Customer Service is Key
Since customer service is at the heart of what Monarch Water does, be prepared to discuss your previous experiences in delivering excellent service. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to their satisfaction.
✨Show Your Problem-Solving Skills
Be ready to talk about times when you've diagnosed and solved problems, especially related to electrical or mechanical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical skills.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, ongoing training opportunities, or how success is measured in the role. It shows you're genuinely interested in the position and the company.
