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- Tasks: Service and repair water softeners in homes and businesses while delivering top-notch customer service.
- Company: Join Monarch Water, the UK's leading water softener distributor with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, company vehicle, tools, ongoing training, and employee discounts.
- Why this job: Be part of a high-performing team and make a real difference in customers' lives.
- Qualifications: Excellent communication skills and a knack for fault finding on electrical and mechanical systems.
- Other info: Opportunities for career progression and a dynamic work environment.
The predicted salary is between 30000 - 42000 £ per year.
With over 50 years’ experience, Monarch Water are the UK’s market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office. We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties. Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.
As the Water Softener Engineer, you will have excellent customer service and communication skills. You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.
The Role:
- Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers’ homes and businesses.
- Deliver high levels of customer service.
- Managing parts stock use and replenishment.
- Deliver an industry leading first time fix rate.
- Managing daily workload.
- Completing company documentation as required, including service reports and quotes.
- Ensure payment details are taken before leaving the customer’s property.
- Follow company Health and Safety procedures.
- Ensure company vehicle is well maintained in accordance with company policies.
- Work as part of a high performing team.
- Able to work independently as well as in a team.
Requirements
- Excellent customer service and communication.
- Fault finding on both electrical and mechanical faults.
- Attention to detail and a desire to learn new products.
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
- Well organised and disciplined.
- Happy to travel to customer locations.
Are You:
- Technically minded, looking for your next new challenge?
- Able to provide excellent customer service skills?
If this sounds like you, we would love you to join our fantastic team.
Benefits
- 25 days holiday + bank holidays.
- All equipment provided including tools, uniform, a company vehicle and phone.
- Ongoing training programme.
- Tiered structure allowing progression and future career paths.
- Working as part of a high performing successful team.
- Employee discounts and staff incentives.
Water Softener Service Engineer in Northampton employer: Monarch
Contact Detail:
Monarch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Softener Service Engineer in Northampton
✨Tip Number 1
Get to know the company! Research Monarch Water and their products. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your fault-finding skills! Brush up on both electrical and mechanical issues related to water softeners. Being able to demonstrate your problem-solving abilities can really impress during practical assessments.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will highlight your commitment to delivering world-class service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Monarch Water!
We think you need these skills to ace Water Softener Service Engineer in Northampton
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your excellent customer service and communication skills in your application. We want to see how you’ve gone above and beyond for customers in the past!
Be Specific About Your Technical Skills: When discussing your experience, be specific about your fault-finding abilities on both electrical and mechanical systems. We love seeing candidates who can clearly demonstrate their technical know-how.
Keep It Organised: Just like we value organisation in our work, make sure your application is well-structured and easy to read. A tidy application reflects your attention to detail, which is super important for this role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our fantastic team!
How to prepare for a job interview at Monarch
✨Know Your Stuff
Make sure you brush up on your technical knowledge about water softeners. Understand how they work, common faults, and the latest products in the market. This will not only help you answer technical questions but also show your passion for the role.
✨Customer Service is Key
Since customer service is at the heart of what Monarch Water does, be prepared to discuss your previous experiences in delivering excellent service. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to their satisfaction.
✨Problem-Solving Mindset
Prepare to showcase your fault-finding skills. You might be asked to solve hypothetical problems during the interview, so practice articulating your thought process clearly. Highlight your ability to diagnose issues and follow through with effective solutions.
✨Show Your Team Spirit
Monarch Water values teamwork, so be ready to talk about your experiences working in a team environment. Share examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for being part of a high-performing team.
