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- Tasks: Diagnose and repair water softeners while delivering top-notch customer service.
- Company: Join Monarch Water, the UK's leading water softener distributor with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, a company vehicle, tools, and ongoing training for career growth.
- Why this job: Be part of a high-performing team and make a real difference in customers' lives.
- Qualifications: Strong customer service skills and a knack for problem-solving in technical environments.
- Other info: Exciting opportunities for progression and employee discounts await you!
The predicted salary is between 36000 - 60000 £ per year.
With over 50 years' experience, Monarch Water are the UK's market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office. We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties. Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.
As the Water Softener Engineer, you will have excellent customer service and communication skills. You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.
The Role:- Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers' homes and businesses.
- Deliver high levels of customer service.
- Managing parts stock use and replenishment.
- Deliver an industry leading first time fix rate.
- Managing daily workload.
- Completing company documentation as required, including service reports and quotes.
- Ensure payment details are taken before leaving the customer's property.
- Follow company Health and Safety procedures.
- Ensure company vehicle is well maintained in accordance with company policies.
- Work as part of a high performing team.
- Able to work independently as well as in a team.
- Excellent customer service and communication.
- Fault finding on both electrical and mechanical faults.
- Attention to detail and a desire to learn new products.
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
- Well organised and disciplined.
- Happy to travel to customer locations.
- Technically minded, looking for your next new challenge?
- Able to provide excellent customer service skills?
If this sounds like you, we would love you to join our fantastic team.
Benefits- 25 days holiday + bank holidays.
- All equipment provided including tools, uniform, a company vehicle and phone.
- Ongoing training programme.
- Tiered structure allowing progression and future career paths.
- Working as part of a high performing successful team.
- Employee discounts and staff incentives.
Water Softener Service Engineer in Haslemere employer: Monarch
Contact Detail:
Monarch Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Softener Service Engineer in Haslemere
✨Tip Number 1
Get to know the company! Research Monarch Water and their products. Understanding their values and customer service approach will help you tailor your conversation during interviews.
✨Tip Number 2
Practice your fault-finding skills! Brush up on both electrical and mechanical issues related to water softeners. Being able to demonstrate your problem-solving abilities can really impress during practical assessments.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will highlight your fit for the role and the company's focus on customer satisfaction.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Monarch Water.
We think you need these skills to ace Water Softener Service Engineer in Haslemere
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any experience with fault finding. We want to see how you can bring your unique skills to the Water Softener Engineer role!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about providing excellent customer service. Share specific examples of how you've solved problems in the past, especially in technical roles.
Showcase Your Technical Skills: Don’t forget to mention any relevant technical experience you have, especially with electrical and mechanical systems. We love candidates who are technically minded and eager to learn new products!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Monarch
✨Know Your Stuff
Make sure you brush up on your technical knowledge about water softeners. Understand how they work, common faults, and the latest products in the market. This will not only help you answer technical questions but also show your passion for the role.
✨Customer Service is Key
Since customer service is at the heart of what Monarch Water does, be prepared to discuss your previous experiences in delivering excellent service. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to their values.
✨Problem-Solving Mindset
Prepare to showcase your fault-finding skills. You might be asked to solve hypothetical problems during the interview, so practice articulating your thought process clearly. Highlight your ability to diagnose issues and follow through with effective solutions.
✨Show Your Team Spirit
Monarch Water values teamwork, so be ready to talk about your experiences working in a team environment. Share examples of how you've collaborated with others to achieve a common goal, and express your enthusiasm for being part of a high-performing team.
