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- Tasks: Service and repair water softeners in homes and businesses while delivering top-notch customer service.
- Company: Join Monarch Water, the UK's leading water softener distributor with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, a company vehicle, tools, and ongoing training for career growth.
- Why this job: Be part of a high-performing team and make a real difference in customers' lives.
- Qualifications: Strong customer service skills and a knack for troubleshooting electrical and mechanical issues.
- Other info: Exciting opportunities for progression and employee discounts await you!
The predicted salary is between 30000 - 42000 £ per year.
With over 50 years' experience, Monarch Water are the UK's market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office. We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties. Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.
As the Water Softener Engineer, you will have excellent customer service and communication skills. You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.
The Role- Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers' homes and businesses
- Deliver high levels of customer service
- Managing parts stock use and replenishment
- Deliver an industry leading first time fix rate
- Managing daily workload
- Completing company documentation as required, including service reports and quotes
- Ensure payment details are taken before leaving the customer's property
- Follow company Health and Safety procedures
- Ensure company vehicle is well maintained in accordance with company policies
- Work as part of a high performing team
- Able to work independently as well as in a team
- Excellent customer service and communication
- Fault finding on both electrical and mechanical faults
- Attention to detail and a desire to learn new products
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it
- Well organised and disciplined
- Happy to travel to customer locations
- Technically minded, looking for your next new challenge?
- Able to provide excellent customer service skills?
If this sounds like you, we would love you to join our fantastic team.
Benefits What we Offer- 25 days holiday + bank holidays
- All equipment provided including tools, uniform, a company vehicle and phone
- Ongoing training programme
- Tiered structure allowing progression and future career paths
- Working as part of a high performing successful team
- Employee discounts and staff incentives
Water Softener Service Engineer in Royal Tunbridge Wells employer: Monarch Water
Contact Detail:
Monarch Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Softener Service Engineer in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Monarch Water. Understand their products and values, so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your chat.
✨Tip Number 3
Show off your problem-solving skills! Prepare to discuss how you've tackled tricky situations in the past, especially when it comes to fault finding. This will demonstrate your technical mindset and ability to think on your feet.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Water Softener Service Engineer in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this is key to our success at Monarch Water.
Be Specific About Your Technical Skills: When detailing your experience, be specific about your fault-finding skills, both electrical and mechanical. We love candidates who can demonstrate their problem-solving abilities with real examples.
Keep It Neat and Organised: Just like we expect you to manage your workload, keep your application tidy and well-structured. A clear and concise application shows us that you’re organised and disciplined, which is exactly what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Monarch Water
✨Know Your Stuff
Make sure you brush up on your technical knowledge about water softeners. Understand how they work, common faults, and the latest technologies in the industry. This will not only help you answer technical questions but also show your passion for the role.
✨Customer Service is Key
Since customer service is at the heart of what Monarch Water does, be prepared to discuss your previous experiences in providing excellent service. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to their satisfaction.
✨Problem-Solving Mindset
Prepare to showcase your fault-finding skills. You might be asked to solve hypothetical problems during the interview, so practice articulating your thought process when diagnosing issues. Highlight your ability to think critically and come up with effective solutions.
✨Show Your Organisational Skills
As a Water Softener Service Engineer, managing your workload and parts stock is crucial. Be ready to discuss how you stay organised and disciplined in your work. Share any tools or methods you use to keep track of tasks and ensure efficiency in your daily operations.
