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- Tasks: Service and repair water softeners in homes and businesses while delivering top-notch customer service.
- Company: Join Monarch Water, the UK's leading water softener distributor with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, a company vehicle, tools, and ongoing training for career growth.
- Other info: Exciting opportunities for progression and employee discounts await you!
- Why this job: Be part of a high-performing team and make a real difference in customers' lives.
- Qualifications: Strong customer service skills and a knack for troubleshooting electrical and mechanical issues.
The predicted salary is between 30000 - 40000 £ per year.
With over 50 years' experience, Monarch Water are the UK's market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office. We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties. Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.
As the Water Softener Engineer, you will have excellent customer service and communication skills. You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.
The Role- Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers' homes and businesses
- Deliver high levels of customer service
- Managing parts stock use and replenishment
- Deliver an industry leading first time fix rate
- Managing daily workload
- Completing company documentation as required, including service reports and quotes
- Ensure payment details are taken before leaving the customer's property
- Follow company Health and Safety procedures
- Ensure company vehicle is well maintained in accordance with company policies
- Work as part of a high performing team
- Able to work independently as well as in a team
- Excellent customer service and communication
- Fault finding on both electrical and mechanical faults
- Attention to detail and a desire to learn new products
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it
- Well organised and disciplined
- Happy to travel to customer locations
- Technically minded, looking for your next new challenge?
- Able to provide excellent customer service skills?
If this sounds like you, we would love you to join our fantastic team.
Benefits What we Offer- 25 days holiday + bank holidays
- All equipment provided including tools, uniform, a company vehicle and phone
- Ongoing training programme
- Tiered structure allowing progression and future career paths
- Working as part of a high performing successful team
- Employee discounts and staff incentives
Water Softener Service Engineer in Nottingham employer: Monarch Water
Contact Detail:
Monarch Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Softener Service Engineer in Nottingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the industry. You never know who might have a lead on a Water Softener Service Engineer position or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with fault finding or customer service, make sure to highlight that in conversations. Share specific examples of how you’ve solved problems or improved customer satisfaction.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! It shows you’re genuinely interested in joining our team at Monarch Water. Plus, it’s a great way to ensure your application gets seen by the right people.
✨Tip Number 4
Prepare for interviews by brushing up on your technical knowledge. Be ready to discuss both electrical and mechanical faults, and think about how you would handle various customer service scenarios. Confidence is key!
We think you need these skills to ace Water Softener Service Engineer in Nottingham
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this is key to our success at Monarch Water.
Be Clear About Your Technical Skills: When detailing your experience, be specific about your fault-finding skills and any relevant technical knowledge. We love candidates who can diagnose both electrical and mechanical issues, so don’t hold back!
Tailor Your Application: Take a moment to tailor your application to the role. Mention how your skills align with what we’re looking for in a Water Softener Engineer. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Monarch Water
✨Know Your Stuff
Make sure you brush up on your knowledge of water softeners and the common faults associated with them. Familiarise yourself with both electrical and mechanical issues, as well as the latest products and technologies in the market. This will show that you're not just technically minded but also genuinely interested in the role.
✨Customer Service is Key
Since customer service is at the heart of what Monarch Water does, be prepared to discuss your previous experiences in providing excellent service. Think of specific examples where you went above and beyond for a customer, and how you handled any challenges that arose. This will demonstrate your commitment to delivering world-class service.
✨Show Your Problem-Solving Skills
During the interview, be ready to tackle some hypothetical scenarios or case studies related to fault finding and repairs. Practice articulating your thought process when diagnosing issues and how you would approach finding solutions. This will highlight your analytical skills and ability to think on your feet.
✨Be Organised and Disciplined
Since the role involves managing parts stock and daily workloads, it’s important to convey your organisational skills. Share examples of how you’ve successfully managed your time and resources in past roles. This will reassure them that you can handle the responsibilities of the position effectively.