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- Tasks: Service and repair water softeners in homes and businesses while delivering top-notch customer service.
- Company: Join Monarch Water, the UK's leading water softener distributor with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, a company vehicle, tools, and ongoing training for career growth.
- Other info: Dynamic role with opportunities for progression and employee discounts.
- Why this job: Be part of a high-performing team and make a real difference in customers' lives.
- Qualifications: Excellent communication skills and a knack for fault finding in electrical and mechanical systems.
The predicted salary is between 30000 - 40000 £ per year.
With over 50 years' experience, Monarch Water are the UK's market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office. We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties. Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.
As the Water Softener Engineer, you will have excellent customer service and communication skills. You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.
The Role- Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers' homes and businesses
- Deliver high levels of customer service
- Managing parts stock use and replenishment
- Deliver an industry leading first time fix rate
- Managing daily workload
- Completing company documentation as required, including service reports and quotes
- Ensure payment details are taken before leaving the customer's property
- Follow company Health and Safety procedures
- Ensure company vehicle is well maintained in accordance with company policies
- Work as part of a high performing team
- Able to work independently as well as in a team
- Excellent customer service and communication
- Fault finding on both electrical and mechanical faults
- Attention to detail and a desire to learn new products
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it
- Well organised and disciplined
- Happy to travel to customer locations
- Technically minded, looking for your next new challenge?
- Able to provide excellent customer service skills?
If this sounds like you, we would love you to join our fantastic team.
Benefits What we Offer- 25 days holiday + bank holidays
- All equipment provided including tools, uniform, a company vehicle and phone
- Ongoing training programme
- Tiered structure allowing progression and future career paths
- Working as part of a high performing successful team
- Employee discounts and staff incentives
Water Softener Service Engineer in Leicester employer: Monarch Water
Contact Detail:
Monarch Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Softener Service Engineer in Leicester
✨Tip Number 1
Get to know the company! Research Monarch Water and their products. Understanding their values and what they stand for will help you connect better during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Brush up on your technical knowledge! Familiarise yourself with common faults in water softeners and how to fix them. This will not only boost your confidence but also impress the hiring team with your proactive approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our fantastic team at Monarch Water. Don’t miss out on this opportunity!
We think you need these skills to ace Water Softener Service Engineer in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, as this is key to our success at Monarch Water.
Be Specific About Your Technical Skills: When detailing your experience, be specific about your fault-finding skills and any relevant technical knowledge. We love candidates who can demonstrate their ability to tackle both electrical and mechanical issues.
Keep It Neat and Professional: Your written application should be tidy and professional. Use clear language and check for any spelling or grammar mistakes. A well-presented application shows us you pay attention to detail, which is super important in this role.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application gets to the right people quickly, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Monarch Water
✨Know Your Stuff
Make sure you brush up on your technical knowledge about water softeners. Understand how they work, common faults, and the latest products in the market. This will not only help you answer technical questions but also show your passion for the role.
✨Customer Service is Key
Since customer service is at the heart of what Monarch Water does, be prepared to discuss your previous experiences in providing excellent service. Think of specific examples where you went above and beyond for a customer, as this will demonstrate your commitment to their satisfaction.
✨Problem-Solving Mindset
Prepare to showcase your problem-solving skills. You might be asked to walk through how you would diagnose and fix a fault. Practise explaining your thought process clearly and logically, as this will highlight your ability to tackle challenges effectively.
✨Show Enthusiasm for Learning
Monarch Water values individuals who are open to new ways of working and learning about new products. Be ready to express your eagerness to learn and adapt, and perhaps mention any relevant training or courses you've taken that align with this role.