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For Companies At a Glance
- Tasks: Service and repair water softeners in homes and businesses while delivering top-notch customer service.
- Company: Join Monarch Water, the UK's leading water softener distributor with over 50 years of experience.
- Benefits: Enjoy 25 days holiday, a company vehicle, tools, and ongoing training for career growth.
- Why this job: Be part of a high-performing team and make a real difference in customers' lives.
- Qualifications: Strong customer service skills and a knack for problem-solving electrical and mechanical issues.
- Other info: Dynamic work environment with opportunities for progression and employee discounts.
The predicted salary is between 30000 - 42000 £ per year.
With over 50 years' experience, Monarch Water are the UK's market leader in the distribution of water softeners. At our premises in Diss we have a full production and R&D facility, both of which sit alongside our head office. We are seeking a Water Softener Engineer to service water softeners in residential and commercial properties.
Our customer sits at the heart of what we do, and we believe that by having the right people we can ensure all our customers experience world class customer service.
The Role
- As the Water Softener Engineer, you will have excellent customer service and communication skills.
- You will enjoy fault finding (on both electrical and mechanical faults) and will have the ability to problem-solve and follow through to find a solution.
- Diagnosing faults, maintaining, and repairing a range of water softeners and associated products in customers' homes and businesses.
- Deliver high levels of customer service.
- Managing parts stock use and replenishment.
- Deliver an industry leading first time fix rate.
- Managing daily workload.
- Completing company documentation as required, including service reports and quotes.
- Ensure payment details are taken before leaving the customer's property.
- Follow company Health and Safety procedures.
- Ensure company vehicle is well maintained in accordance with company policies.
- Work as part of a high performing team.
- Able to work independently as well as in a team.
Requirements
- Excellent customer service and communication.
- Fault finding on both electrical and mechanical faults.
- Attention to detail and a desire to learn new products.
- Open to new ways of working whilst embracing exciting new products, services and technology as we grow and develop it.
- Well organised and disciplined.
- Happy to travel to customer locations.
Are You
- Technically minded, looking for your next new challenge?
- Able to provide excellent customer service skills?
If this sounds like you, we would love you to join our fantastic team.
Benefits
- 25 days holiday + bank holidays.
- All equipment provided including tools, uniform, a company vehicle and phone.
- Ongoing training programme.
- Tiered structure allowing progression and future career paths.
- Working as part of a high performing successful team.
- Employee discounts and staff incentives.
Water Softener Service Engineer in Crawley employer: Monarch Water
Contact Detail:
Monarch Water Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Water Softener Service Engineer in Crawley
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues in the industry. You never know who might have a lead on a Water Softener Service Engineer position or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, try to gain some practical experience with water softeners or similar equipment. This will not only boost your confidence but also give you some solid talking points during interviews.
✨Tip Number 3
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for a customer, as this is key for the role at Monarch Water.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our fantastic team.
We think you need these skills to ace Water Softener Service Engineer in Crawley
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you’ve gone above and beyond for customers in the past, as this is key to our success at Monarch Water.
Be Clear About Your Technical Skills: When detailing your experience, be specific about your technical skills, especially in fault finding and repairs. We love candidates who can demonstrate their problem-solving abilities with both electrical and mechanical issues.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the job description. Mention how your skills align with what we’re looking for in a Water Softener Engineer.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Monarch Water
✨Know Your Stuff
Make sure you brush up on your technical knowledge about water softeners. Understand how they work, common faults, and the latest products in the market. This will not only help you answer technical questions but also show your passion for the role.
✨Customer Service is Key
Since customer service is at the heart of what Monarch Water does, prepare examples from your past experiences where you provided excellent service. Think about how you handled difficult situations or went the extra mile for a customer.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you diagnosed and solved mechanical or electrical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking abilities.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing training opportunities, or how they measure success in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
