For those undertaking the Deputy Manager responsibilities, the role will also involve supporting the Registered/Service Manager with the effective day-to-day management of the service, providing leadership to staff and maintaining high standards of care, safeguarding and compliance.
Key Responsibilities
Care, Support and Development
Provide high-quality, person-centred care and support to children and young people.
Build positive, trusting and professional relationships while maintaining appropriate boundaries.
Support young people with their daily routines, personal development and independent living skills.
Encourage participation in education, employment, hobbies, activities and community life.
Promote emotional wellbeing, confidence, resilience and positive decision-making.
Support young people to achieve the outcomes identified within their care, support and pathway plans.
Advocate for children and young people and ensure their views, wishes and feelings are heard and respected.
Support young people who may have experienced trauma, neglect, loss or other adverse experiences.
Safeguarding and Risk Management
Safeguard and promote the welfare of children and young people at all times.
Follow safeguarding policies, procedures and reporting requirements.
Recognise, record and report safeguarding concerns appropriately.
Maintain professional boundaries and promote safe relationships.
Follow individual risk assessments, care plans and behaviour support plans.
Respond calmly and appropriately to incidents, challenging behaviour and emergencies.
Ensure accidents, incidents and significant events are accurately recorded and reported.
Leadership and Management
Where undertaking Deputy Manager responsibilities:
Support the Registered/Service Manager with the day-to-day management of the service.
Provide leadership, guidance and support to residential/support workers.
Lead shifts and act as the senior member of staff when required.
Assist with staff rotas and ensure appropriate staffing levels are maintained.
Support the induction, training, supervision and development of staff.
Promote a positive, professional and supportive team culture.
Monitor staff performance and compliance with organisational policies and procedures.
Assist with audits, inspections, monitoring visits and quality assurance activities.
Support continuous improvement within the service.
Key Working and Documentation
Take responsibility for key-working duties where required.
Contribute to the development and review of individual care/support plans.
Maintain accurate daily records, case notes, incident reports and other required documentation.
Ensure records are completed in a timely, factual and professional manner.
Communicate effectively with social workers, local authorities, education providers, health professionals, families and other relevant agencies.
Attend and contribute to team meetings, reviews, handovers and professional meetings.
Maintain confidentiality and comply with data protection requirements.
Daily Living and Household Responsibilities
Support young people with cooking, budgeting, cleaning, shopping, personal organisation and other practical life skills.
Encourage young people to take appropriate responsibility for their environment.
Help maintain a clean, safe, welcoming and homely environment.
Support young people to attend appointments, education, activities and community events.
Promote healthy lifestyles and positive routines.
Genuine commitment to improving outcomes for children and young people.
Experience working with children, young people or vulnerable individuals.
Experience within residential childcare, supported accommodation, social care, education or a related setting is desirable.
For Deputy Manager positions, previous supervisory or leadership experience is desirable.
Strong understanding of safeguarding and professional boundaries.
Excellent communication and interpersonal skills.
Ability to build positive and professional relationships with young people.
Ability to manage challenging situations calmly and appropriately.
Ability to work effectively both independently and as part of a team.
Good written and verbal communication skills.
Reliable, responsible and flexible approach to work.
Willingness to work shifts, including evenings, weekends, bank holidays and sleep-ins where required.
Qualifications and Experience
Level 3 Diploma in Residential Childcare or equivalent.
Level 3 qualification in Children & Young People's Workforce, Health & Social Care or a related discipline.
Management or leadership qualification for Deputy Manager positions.
Experience working within Ofsted-regulated children's services.
Experience supporting young people with complex emotional, behavioural or social needs.
Knowledge of trauma-informed and therapeutic approaches.
Knowledge of relevant safeguarding legislation, regulations and best practice.
Personal Attributes
We are looking for individuals who are:
Caring, compassionate and empathetic.
Patient, resilient and emotionally mature.
Reliable and dependable.
Positive role models for children and young people.
Confident, approachable and professional.
Able to establish and maintain appropriate boundaries.
Organised and able to prioritise competing demands.
Proactive, solution-focused and willing to take responsibility.
Committed to equality, diversity and inclusion.
Passionate about helping children and young people achieve their potential.
Safeguarding and Pre-Employment Checks
We are committed to safeguarding and promoting the welfare of children and young people. All staff are expected to share this commitment.
The successful applicant will be required to complete appropriate pre- employment checks, including an enhanced DBS check where applicable, satisfactory references, employment history checks and verification of relevant qualifications.
All employees are expected to comply with safeguarding procedures, organisational policies, professional standards and all relevant legislation and regulatory requirements.
Overall Responsibility
The post holder will contribute to the provision of a safe, nurturing, supportive and empowering environment where children and young people are treated with dignity and respect and are supported to develop their independence, achieve positive outcomes and reach their full potential.
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Various Roles, Supported Accomodation Deputy and Residential Care Worker in Stoke-on-Trent employer: Monarch Interventions
Monarch Interventions is an exceptional employer that prioritises the well-being and development of its staff while making a meaningful impact in the lives of children and young people. With a strong focus on professional growth, a supportive work culture, and a commitment to safeguarding, employees are empowered to thrive in their roles within the Greater Stoke-on-Trent Area. Join us to be part of a dedicated team that values compassion, collaboration, and continuous learning.
